Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Yonette Edwards

West Bromwich,Sandwell

Summary

Organised and reliable Administrator with strong administrative background and experience in data management. Friendly communicator with understanding of data modelling and knowledge of data cleansing, data analysis and enrichment. Proven ability to interpret and present data using graphical representation and data visualisations.

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies analytical techniques to present a solution to challenging tasks. Learns quickly and offers strong digital skills.

Reliable individual with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

11
11
years of professional experience

Work history

Administrator

Elite Plumbing & Heating Contractors Ltd
West Bromwich, Sandwell
02.2023 - Current
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Tracked accounts payable and receivables records.
  • Updated website content to feature announcements and developments.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Oversaw database to maintain updated records and accuracy.

Administrator Assistant

Able Building Contractors (UK) Ltd
West Bromwich, Sandwell
01.2013 - 12.2020
  • Received and screened high-volume internal and external communications, calls and email.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Added new data and notes to project and resource tracking spreadsheets.
  • Enhanced productivity by coordinating itineraries and scheduling appointments.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Prepared research and statistical reports, synthesising and disseminating information clearly and concisely.
  • Supported executive leadership and office staff by managing operational workflow.
  • Entered data into Sage software to maintain accurate records.

Education

Master of Science - Finance and Accounting

University of Wolverhampton
Wolverhampton
09/2018 - 09/2019

Bachelor of Science - Economics

The Open University
Milton Keynes
09/2012 - 06/2014

Skills

  • Logical and creative thinking
  • Communication
  • Data management
  • Project management
  • Financial analysis
  • Trend forecasting
  • Data analysis
  • IT and Mathematics
  • Data collection and analysis
  • Statistic analysis
  • Data visualisation

Languages

English
Fluent

Timeline

Administrator

Elite Plumbing & Heating Contractors Ltd
02.2023 - Current

Administrator Assistant

Able Building Contractors (UK) Ltd
01.2013 - 12.2020

Master of Science - Finance and Accounting

University of Wolverhampton
09/2018 - 09/2019

Bachelor of Science - Economics

The Open University
09/2012 - 06/2014

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Yonette Edwards