Yolanda Scott-Dawson

Led, coached and developed operational teams to consistently achieve productivity, quality and safety targets.

Supervised daily operations, supporting Area Managers to achieve operational excellence across multiple departments.

• Measured and monitored workflows, analysing operational performance and communicating key shift priorities to frontline management.
• Used data analysis to identify trends, improve productivity and optimise operational processes.
• Supported continuous improvement projects focused on safety, engagement and operational efficiency.
• Worked collaboratively with cross-functional teams to resolve operational challenges and improve business performance.
• Developed employee rotas to ensure adequate staffing levels. and managed staffing levels to ensure operational requirements were met.
• Progressed from Associate to Team Lead through consistent high performance and leadership capability.
• Summarised key achievements and responsibilities to demonstrate role significance.
• Delivered onboarding and ongoing training programmes to support employee development.
• Led interviews to evaluate potential hires for roles. and supported recruitment activities.
• Oversaw employee attendance to ensure compliance with company policies., annual leave and workforce planning.
• Conducted performance reviews and disciplinary investigations, facilitating formal meetings and contract terminations.
• Maintained accurate administrative records using Microsoft Office applications, ensuring efficient documentation and record-keeping.
• Trained new employees, ensuring fast integration into the team.
• Maintained warehouse cleanliness standards, promoting a safe working environment.
• Ensured accurate record keeping with meticulous documentation practices.
• Conducted regular meetings to discuss and resolve any issues on floor.

Selected on six occasions to undertake the responsibilities of an Area Manager, reflecting the confidence placed in leadership by senior management.

Managed operations and led teams, ensuring alignment with business objectives.

• Leading multiple operational teams while promoting a culture of safety, accountability and employee wellbeing.
• Supporting strategic operational planning while ensuring excellent customer outcomes.
• Analysing productivity and quality metrics to ensure business objectives were achieved.
• Identified operational risks and implemented corrective actions, enhancing overall performance.
• Driving process improvements through root cause analysis and data-driven decision making.
• Collaborating with senior managers to standardise operational processes across shifts.
• Leading workforce engagement initiatives to improve team morale and performance.
• Collaborated with technology and operational stakeholders to develop solutions for complex operational challenges.
• Established strong relationships with key stakeholders to enhance business growth.
• Fostered a culture of continuous improvement within the organisation.
• Resolved conflicts promptly to promote positive environments for customers.

• Established strong relationships with salon customers through direct sales visits, enhancing customer loyalty and satisfaction.
• Delivered excellent customer service to retail and trade customers, contributing to positive shopping experiences.
• Ensured timely stock management and efficient order fulfilment.
• Managed customer orders through eBay, ensuring accurate processing and prompt delivery.
• Dealt with customer queries for an elevated level of service.
• Organised files to increase ease of access.
• Liaised with clients to enhance business relationships.
• Filed documents, improved data management.
• Followed written and verbal directions, managing high-volume details and tasks with accuracy.