Yojana Panday
Birmingham
Summary
A motivated Global operations and supply chain management postgraduate with first class honours, eager to apply knowledge and gain practical experience in logistics, import and export.Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
Work history
Head Waitress
The Boars Head
Birmingham
2017.07 - 2020.03
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Handling customer service request, managed cash and credit transactions and maintain accurate records of sales
- Trained new wait staff to deliver quality service and uphold brand standards
Travel agent
Diamond Travel
Birmingham
2017.11 - 2017.11
- Prepared detailed, accurate, and high-quality itineraries, reflecting the client's interests, and selecting the most appropriate flights, accommodation, and excursions
- Maintain regular contact with clients over the phone, email, or face to face to ensure any changes and operational issues are communicated.
Customer service representative
YMCA
Wolverhampton
2016.04 - 2017.04
- Serving customers, taking payments, and providing good all-round customer service
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Enforced service standards to maintain establishment reputation for excellence.
Education
Master of Science - Global Operations and Supply Chain Management MSc
University Of Derby-Derby
2023.11 -
Bachelor of Arts - Aviation and Airport Management
University College Birmingham
2021.09 -
Diploma of Higher Education - Travel and Tourism
University College Birmingham
2018.07 -
Skills
- UCB Level 2 Preparation for Cabin Crew
- Course Rep at University and Year leader in college
- CPD Session- Introduction to Japanese Language
- CPD Session- Google AdWords Marketing
- CPD Session- Managers and Team Leaders
Languages
English
Nepalese
Hindi
Timeline
Master of Science - Global Operations and Supply Chain Management MSc
University Of Derby-Derby
2023.11 -
Bachelor of Arts - Aviation and Airport Management
University College Birmingham
2021.09 -
Diploma of Higher Education - Travel and Tourism
University College Birmingham
2018.07 -
Travel agent
Diamond Travel
2017.11 - 2017.11
Head Waitress
The Boars Head
2017.07 - 2020.03
Customer service representative
YMCA
2016.04 - 2017.04