Yograj Acharya
Dubai,United Arab Emirates
Summary
Versatile professional with expertise in customer service, cash handling, and food and beverage service. Demonstrates strong interpersonal skills, proficiency in mobile diagnostics, and a meticulous approach to till reconciliation. Adept at maintaining cleanliness standards through mopping, buffing floors, and adhering to waste disposal regulations. Skilled in broken screen repair and delivering patient-focused solutions. Committed to leveraging diverse skills to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeper
EFS
Dubai, United Arab Emirates
09.2024 - Current
- Maintained high hygiene standards for improved living conditions.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Madde beds daily to ensure a neat bedroom area.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
Waiter
The Dwarika's Hotel
Kathmandu, Nepal
01.2022 - 08.2024
- Prepared tables for guests and reset tables between customers.
- Advised on food and drink choices based on customer preferences.
- Accurately took orders, making menu recommendations as appropriate.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Mobile repair technician
Mobile Repairing Centre
Itahari, Nepal
02.2020 - 12.2021
- Diagnosed hardware issues by testing mobile components meticulously.
- Rectified system errors with advanced troubleshooting techniques.
- Improved device life by performing regular maintenance checks.
- Assisted customers in understanding mobile functionalities better, raising their satisfaction levels.
- Observed health and safety regulations during repairs, decreasing accidents.
Customer Service Assistant
Bhatbhateni Super Store
kathmandu, Nepal
02.2018 - 09.2021
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved customer relations by managing customer complaints effectively.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Office assistant
Prime Commercial Bank
Kathmandu, Nepal
03.2016 - 01.2018
- Coordinated staff schedules, ensuring smooth daily operations.
- Improved office efficiency by organising and managing files.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Maintained a tidy reception area, creating a positive impression on visitors.
Education
A-Levels - Commerce Management
Laboratory Higher Secondary School
Nepal 02.2015 - 05.2017
Skills
- Customer Service
- Cash handling
- Table clearing
- Interpersonal skills
- Cash handling and till reconciliation
- Food and beverage service
- Mobile diagnostics
- Patience handling
- Waste disposal regulations
- Mopping and buffing floors
- Broken screen repair
Languages
English
Upper intermediate
Hindi
Advanced
nepali
Proficient (C2)
Affiliations
- Exploring new places,Working on a group,listening music
Timeline
Housekeeper
EFS
09.2024 - Current
Waiter
The Dwarika's Hotel
01.2022 - 08.2024
Mobile repair technician
Mobile Repairing Centre
02.2020 - 12.2021
Customer Service Assistant
Bhatbhateni Super Store
02.2018 - 09.2021
Office assistant
Prime Commercial Bank
03.2016 - 01.2018
A-Levels - Commerce Management
Laboratory Higher Secondary School
02.2015 - 05.2017
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