Yogita Pandey
London
Summary
Certified Professional Banker with 6 years of experience in Retail and Corporate Banking. Proven expertise in Branch Operations; KYC compliance; Customer Relationship Management with specific focus on Complaints handling & Grievance Redressal.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Canara Bank
05.2017 - Current
- Branch Operations
- Vault & Lobby management
- Computation of Ledger balances (cash book, expenses book etc)
- Cash management in branch ATMs
- Adherence to set guidelines for transactional banking
- Guidance & supervision of Teller Staff
- Administrative support to Branch Manager
- Business Development
- Researching prospective customer base in target segments & micro marketing
- Canvassing new customers & onboarding them into the banking ecosystem
- Arranging promotional campaigns to build rapport & offer personalized solutions
- Improving online visibility of branch using SEO & social media marketing strategies
- Banking Products & Services
- Managing Current & Savings Accounts; Deposits & Withdrawals; Cheque Clearing
- Fund Transfers & remittances; Tax payments & Pension disbursal; Nominee registration
- Specialized Banking services for Expats & HNIs including Internet/ Mobile Banking
- Offering Retail loans; Tracking Loan Repayments & management of stressed assets
- Customer Grievance Redressal
- Root Cause Analysis of customer complaints & timely resolution
- Informing Customers of their rights & remedies
- Keeping track of Customer Satisfaction scores & regular improvement
- Organizing campaigns for better outreach to customer grievances and effective feedback
- Financial Crime Risk Management (FCRM)
- Credit Risk Profiling, KYC Mapping & Customer Due Diligence
- Curating data for customer segmentation
- Illegal financial transaction monitoring including AML investigation
- Efficient Service Delivery to an average of 150 customers/day for past 6 years
- Achieved a Customer Satisfaction Score of 97% during COVID
- Issued National Biometric Identity cards - 'AADHAR' to 2,000 bank customers in 15 days
Education
BACHELOR OF ENGINEERING - Chemical Engineering
Savitribai Phule Pune University
Skills
- Excellent Communication & Interpersonal skills
- Analytical Decision Making
- Ability to work under pressure
- Multi-Tasking & Time Management
- Critical Thinking
Certification
- Certified Associate Professional of Indian Institute of Bankers (CAIIB)
- Certification in Anti-Money Laundering
- Certification in Know Your Customer (KYC) policies
Accomplishments
- Efficient Service Delivery to an average of 150 customers/day for past 6 years.
- Achieved a Customer Satisfaction Score of 97% during COVID.
- Issued National Biometric Identity cards - 'AADHAR' to 2,000 bank customers in 15 days.
Languages
English
Hindi
Marathi
Punjabi
Timeline
ASSISTANT MANAGER
Canara Bank
05.2017 - Current
BACHELOR OF ENGINEERING - Chemical Engineering
Savitribai Phule Pune University
Similar Profiles
Devisree AnpurDevisree Anpur
Credit Analyst Officer at Canara BankCredit Analyst Officer at Canara Bank
Sweta KumariSweta Kumari
Deputy Manager at Canara BankDeputy Manager at Canara Bank
HARI SINGH RAWATHARI SINGH RAWAT
Senior Manager, Group Risk at Canara BankSenior Manager, Group Risk at Canara Bank
SHAM SUNDER SHAM SUNDER null
SENIOR MANAGER at CANARA BANKSENIOR MANAGER at CANARA BANK
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler