Embraces challenging roles by leveraging strong interpersonal skills and collaborative problem-solving abilities. Committed to delivering high-quality service and achieving consistent results in all endeavours.
Overview
20
20
years of professional experience
Work history
Accounting Manager
Innovative Accountants London Ltd
, United Kingdom
08.2025 - Current
Ensured compliance with HMRC regulations through meticulous preparation of tax returns.
Implemented efficient accounting processes to optimise financial operations.
Managed over 20 customer calls daily regarding tax-related queries.
Oversaw client invoicing and quote preparation, contributing to stable cash flow.
Handled customer grievances with HMRC via agent helplines to resolve penalties.
Issued pay slips, P45, and P60 to employers accurately and promptly.
Updated pension compliance for eligible clients to maintain regulatory adherence.
Registered new companies with Companies House and filed necessary returns.
Branch Head
AXIS Bank Limited
, India
10.2019 - 08.2025
Directed branch operations and audit processes, ensuring compliance and efficiency.
Managed team of 15 staff across operations and sales, fostering high performance.
Oversaw key result areas including assets, mortgages, and liability management.
Handled total branch deposits of 120 crore while maintaining service standards.
Administered portfolio of total assets and mortgages valued at 40 crore.
Developed strategies for high-net-worth client portfolios, enhancing service delivery.
Monitored fee income and sales growth to achieve financial targets.
Facilitated staff development initiatives to boost skills and engagement.
Branch Manager
HDFC Bank Limited
, India
10.2012 - 10.2019
Managed branch operations and audits for three branches, achieving breakeven within deadlines.
Led team of eight staff across operations and sales, driving performance and profitability.
Secured two promotions from Deputy Manager to Senior Manager through exemplary leadership.
Maintained TIER-1 rating for six consecutive years, recognised as exceptional performer.
Oversaw comprehensive branch KRA including assets, mortgages, liabilities, and fixed deposits.
Achieved total deposit size of 35 crore and managed assets and mortgages portfolio of 25 crore.
Contributed to staff development initiatives fostering high-performance culture.
Actively participated in talent pool for four years as top-performing member.
Sr. Sales Manager
SBI Life Insurance Co Ltd
, India
07.2011 - 10.2012
Led team of 32 advisors to achieve full scorecard targets.
Developed hub and spokes strategy to enhance departmental effectiveness.
Drove sales initiatives, resulting in consistent performance excellence.
Directed team operations to improve overall service delivery.
Sr. Sales Manager
DLF Pramerica Life Insurance Co Ltd
, India
06.2009 - 03.2011
Achieved 270% target as Senior Sales Manager.
Promoted to Associate Partner within 14 months.
Led branch operations, ensuring alignment with strategic goals.
Set and met weekly and monthly recruitment and policy targets.
Oversaw sales managers' reporting for performance insights.
Recruited and onboarded associate sales managers and sales managers.
Monitored performance through DCR and MIS systems.
Relationship Manager
ING VYSYA Life Insurance Company Ltd.
, India
06.2008 - 05.2009
Drove revenue growth by managing 33 bank branches
Oversaw team of 10 business development executives and junior relationship managers.
Contributed to development of sales strategies and optimisation of performance.
Territory Manager
Max New York Life Insurance Company Ltd
, India
01.2006 - 05.2008
Achieved highest productivity with 21 policies sold per agent.
Attained persistency rate of 96%, exceeding departmental benchmarks.
Secured promotion to Territory Manager within one year of service.
Sold life insurance through agents, increasing market presence.
Education
MBA - Marketing
Lovely Institute of Management
Jalandhar, India
08/2003 - 05/2005
B.Com - Commerce
SD College
Hoshiarpur, India
04/2000 - 05/2003
Class XII - Commerce
SD School
Hoshiarpur, India
04/1999 - 03/2000
Skills
Cross-selling strategies
Ethical decision making
Business development
Customer service orientation
Performance analysis
Client relationship management
Time management
Conflict resolution
Customer service excellence
Deadline focused
Languages
English
Hindi
Punjabi
Custom
Date of Birth: 07/04/1983
Father's Name: Sh. Shashi Pal Shukla
Martial Status: Married
Areas of Interest: Interacting with People, Driving, Dancing