IT professional with expertise in cloud disaster recovery, data migration, and virtualization technologies. Demonstrated proficiency in cloud security, Windows administration, and ITIL framework. Achieved success in backup and recovery, information security governance, and network infrastructure certification. Skilled in Microsoft Hyper-V, Active Directory, Powershell, and VMware, with a focus on continuous learning and compliance.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work history
Senior information technology
Wright Vigar ltd.
Lincoln, Lincoln
12.2023 - Current
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Supported team by demonstrating respect and willingness to help.
Worked flexible hours, covering nights, weekends and bank holidays.
Consistently arrived at work on time and ready to start immediately.
Azure Administrator within an accountancy firm responsible for managing and maintaining Azure environment, including Virtual machines, storage, networking, and security
monitor and troubleshoot Az resources via Azure monitor, Azure storage as well as log analytics. Recently implemented the Azure virtual desktop workspace project for the inhouse firm, creating and implementing custom image template and host session for AVD (Azure Virtual Desktop). Also responsible for Azure Disaster recovery support
Assisted in designing and setting up organisational network infrastructure for seamless connectivity.
Managed data backup processes, ensuring business continuity in the case of system failure.
Ensured smooth operation of IT systems by performing regular maintenance and troubleshooting.
Managed vendor relationships for procurement of hardware and software products ensuring cost-effective purchases.
Resolve user-based issues which are logged via ticketing system (Atera). Support in Microsoft 365, Active Directory, Microsoft Entra ID, Endpoint Intune management, Meraki networking, MS Teams Phone unified communication as a part of day-to-day system engineering support
Patch management and configuration solutions
Active Directory, DNS, Public Key Infrastructure and Group Policy management
Cyber security principles
Anti-Virus products
Microsoft Office 365
Microsoft Azure Configuration and Management
Detailed knowledge of hardware and software in a corporate IT environment
Ability to analyse complex issues
VOIP telephony system management
Advanced keyboard skills
Streamlined helpdesk operations by implementing a ticketing system for efficient issue tracking.
Technology Consultant
Wright Vigar Ltd
02.2022 - 07.2025
Installing, configuring & migrating Windows 7 and 10 Operating Systems
Experience work on Citrix remote desktop & Director
Experience in Veamm backup services
Experience in powershell command, EXSI services
Experience in Azure virtual desktop services
Experience with Applcation group, host session and maintaining session host with Azure virtual desktop
Experience in Azure site recovery, maintaining and restoring backup jobs
Responsibile in contributing as part of the team to meet Project Projections and client expectations at WV Solutions
Experience with Atera Ticketing
Microsoft 365 Troubleshooting and user Maintainance
Expereince with VMware Virtual desktop support
Experience with Meraki Router and Firewall
Configuring security systems and Windows firewall
Troubleshooting common system problems
Configuring and managing printers, configuring mobile devices
Configuring, managing and maintaining essential network devices
Designing and implementing a functional network
Active Directory –creating user accounts, unlocking user accounts, resetting passwords, searching users
Experience in Endpoint intune management services.
Implementing network security, standards, and protocols
IT Technician Traineeship
IT Career Switch Ltd
10.2020 - 10.2021
The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application.
Courses studied included:
CompTIA A+, Network+, Security+
MCSA Microsoft Windows 7 & 10
Cisco CCENT
ITIL V3
I have fully passed my CompTIA A+ qualifications specialising in troubleshooting hardware and software issues. More information on this certification can be found at: https://certification.comptia.org/certifications/a
2021: CompTIA A+ 220-1001 & 1002
Head of Broadcast Technology
Royal Caribbean International Cruise Line
06.2014 - 09.2021
Started career onboard as technical stage staff, playing a key role in setting up the stage for the production show and have since been promoted to Broadcast Technician and then again to Head of Broadcast Technology
Responsible for satellite signal tracking whilst sailing in different locations
Excellent knowledge in Antenna control unit, satellite receiver ASI
Excellent knowledge in SDI and IP signal, switching and routing
Video mixing, switching the production show on the video switcher board
Responsible for filming the guest memories onboard during events
Updated TV channels, quality checking, assisted with troubleshooting
As Head of Department, responsible for all technical aspects inside the broadcast room
Ability to troubleshoot and resolve technical issues within limited timeframes
Excellent communication with the department management team ensuring all relevant information was briefed to the team
Monitored onboard digital signage and TV channels
Assisted with the roll-out of new equipment such as Black Magic Converter, BUF routing system, Sony PTZ cameras
Inclusion II Student Support / Special Education Instructional Assistant at Wright Elementary School District – Wright Charter SchoolInclusion II Student Support / Special Education Instructional Assistant at Wright Elementary School District – Wright Charter School