Yogashree Thanabal
London
Summary
Customer-focused and results-driven professional with a strong background in hospitality and food & beverage, bringing over 7 years of experience delivering exceptional service in fast-paced, customer-facing environments. Proven ability to lead teams, manage operations, and drive sales while maintaining high standards of quality and efficiency. Adept at building rapport with customers, resolving issues swiftly, and creating positive experiences that enhance brand loyalty. Seeking to transition into a retail role where my leadership skills, attention to detail, and commitment to service excellence can contribute to team success and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Team leader
Gail's Bakery
Blackheath, UK, City of London
05.2025 - Current
- Led and motivated a team of front-of-house staff to deliver excellent customer service.
- Oversaw daily operations including opening/closing procedures, and stock management.
- Trained and onboarded new team members to maintain consistent performance and service quality.
- Managed rotas and delegated tasks to ensure smooth workflow and coverage.
- Resolved customer complaints efficiently, maintaining a positive brand image.
- Assisted with inventory ordering and liaised with suppliers to ensure product availability.
- Monitored team performance and provided feedback to improve service and efficiency.
Barista
Gail's Bakery
Blackheath, UK
02.2025 - 05.2025
- Prepare and serve a range of speciality coffee and hot/cold beverages to Gail's standards using manual espresso machines.
- Dialling In Coffee Grinders Based on the recipe provided in Gail's. Make sure to get a proper extraction of coffee and the amount of coffee yield.
- Deep-cleaning coffee grinders and burrs including coffee machine.
- Monitor the consistency of espresso shots, milk texturing, and drink presentation.
- Help with opening & closing duties, restocking supplies, and maintaining cleanliness.
- Maintain high standards of cleanliness at the coffee station.
Team Member
Gail's Bakery
Blackheath, UK
07.2024 - 02.2025
- Delivered exceptional customer service, ensuring a welcoming environment and positive guest dining experience.
- Assisted customers with product recommendations, providing information on ingredients, dietary options, and speciality items.
- Developed an in-depth understanding of Gail's menu, from bakery items to seasonal specials, enhancing customer interactions.
- Accurately handled card transactions, balancing tills and processing payments with minimal errors.
- Participated in training sessions to continuously improve skills in customer service, product knowledge, and operations.
Restaurant Supervisor
Mamacita Restaurant
Klang, Malaysia
03.2021 - 07.2023
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Delivered high-calibre staff induction and training.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
IT Technical Support Intern
SP Azam Bernas Group (M) Sdn Bhd
Shah Alam
10.2022 - 12.2022
- Answered calls and emails to respond to user requests and assist with fixing problems, providing speedy solutions.
- Wrote and submitted job reports to inform management regarding status and developments.
- Troubleshot hardware and software issues to resolve bugs, minimising work disruptions.
- Installed malware to protect software from virus and cyber threats, protecting delicate information.
Front of House Manager
Mamacita Restaurant
Klang, Malaysia
01.2020 - 12.2020
- Managed regular training and skills development sessions with staff to relay current company best practices and effective communication techniques.
- Closely monitored staff to ensure operations ran smoothly, efficiently and within restaurant standards.
- Managed payment processing utilising POS systems, including refunding customers and providing discounts when required.
Kitchen Staff Member
Mamacita Restaurant
Klang, Malaysia
12.2018 - 12.2019
- Helped open the kitchen by completing tasks, including deep cleaning and preparing ingredients.
- Assisted in kitchen closing duties, carrying out tasks such as sanitation, calculating waste and organizing stock for next day opening.
- Prepared food using various equipment, such as ovens, microwaves, gas cookers and fryers.
Education
Bachelor of Science - Criminology & Criminal Psychology
University of Greenwich
London, ENG 09.2023 -
Certificate of Higher Education - Certificate In Computer Science
Management Science University
01.2019 - 01.2021
Diploma of Higher Education - Computer Forensics
Management Science University
01.2021 - 01.2023
Skills
- Culture building
- Business planning
- Systems thinking
- Service preparation
- Food preparation
- Product knowledge
- Quality Control
- Hardware upgrades
- Data Entry
- Supervisory skills
- Training development
- Customer Service
Languages
English
Timeline
Team leader
Gail's Bakery
05.2025 - Current
Barista
Gail's Bakery
02.2025 - 05.2025
Team Member
Gail's Bakery
07.2024 - 02.2025
Bachelor of Science - Criminology & Criminal Psychology
University of Greenwich
09.2023 -
IT Technical Support Intern
SP Azam Bernas Group (M) Sdn Bhd
10.2022 - 12.2022
Restaurant Supervisor
Mamacita Restaurant
03.2021 - 07.2023
Diploma of Higher Education - Computer Forensics
Management Science University
01.2021 - 01.2023
Front of House Manager
Mamacita Restaurant
01.2020 - 12.2020
Certificate of Higher Education - Certificate In Computer Science
Management Science University
01.2019 - 01.2021
Kitchen Staff Member
Mamacita Restaurant
12.2018 - 12.2019
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