Hi, I’m
Yoana Tsekova
London,United Kingdom
Summary
Highly motivated and flexible business management graduate with substantial experience in range of sectors including transport, logistics, cyber security and hospitality. Ability to work in a fast-paced, high-pressure environment while handling a variety of tasks. Excellent interpersonal skills that promote positive relationships with individuals at all levels. Ability to solve problems in creative ways while maintaining a clear prospective of goals .
Overview
5
years of professional experience
Work history
DarktraceLondon
Sales Operations Executive
05.2022 - Current
Job overview
- Implemented a new sales forecasting system (Milestone tracking), resulting in a 20% increase in forecast accuracy and improved sales planning capabilities
- Collaborated with cross-functional teams to optimise lead generation and qualification processes, resulting in a 20% increase in the conversion rate of leads to opportunities.
- Developed and streamlined sales processes, resulting in a 15% reduction in order processing time and increased efficiency
- Developed and delivered sales training programs to enhance the skills and capabilities of the sales team; Sales Trainer/Sales Enablement Manager in a SaaS environment
- Proficient in utilizing CRM systems, sales analytics tools, and sales automation software to streamline operations and drive sales effectiveness.
GophrLondon
Operations Executive
07.2021 - 05.2022
Job overview
- Extensive experience in managing courier operations, including route planning, fleet management, and customer service
- Proven track record of optimizing delivery processes, reducing costs, and improving service levels
- Oversaw the entire courier operations function, managing a team of 9000+ professionals and ensuring smooth and efficient delivery operations
- Improved nationwide on time delivery performance from 79% to 95%
- Increased company's earnings by 3% each month and agreed new rates with couriers to bring up profitability and reduce delays.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Far LogisticsNottingham
Logistics Coordinator
03.2021 - 07.2021
Job overview
- Coordinated end-to-end freight forwarding operations, ensuring smooth and efficient movement of cargo across international borders
- Established solid relationships with approved clearing agents to ensure accurate customs clearance and timely delivery of shipments, which improved delivery time by 50%
- Prepared and processed import/export documentation, such as commercial invoices, packing lists, customs forms, ensuring compliance with regulatory requirements
- Conducted regular performance analysis, including transit times, service quality, and cost metrics, to identify areas for improvement and implement corrective actions. Raised company's profit by min. of 5% by the end of each month.
- Liaised with customers to provide order updates and confirm delivery dates and requirements, communicated status or delays to internal and external stakeholders.
KBC GroupVarna
Officer I, Insurance Operator
09.2020 - 03.2021
Job overview
- Extensive knowledge of insurance operations, including policy administration, claims processing, and customer service
- Handled 200+ claims daily in German, Dutch, French and English
- Proficient in utilizing insurance software systems to process policies, track claims, and generate reports
- Conducted regular audits to ensure compliance with regulatory requirements and internal quality standards.
Loughborough Student's UnionLoughborough
Venue Supervisor
11.2018 - 06.2020
Job overview
- Led, directed, and supervised a team of over 20 individuals in the seamless execution of day and night operations for a high-capacity venue of 4000 attendees
- Orchestrated event logistics and efficiently managed key bars within the venue, overseeing cash and card transactions, serving as a trusted key holder, and assuming responsibility as the safe manager
- Implemented vigilant stock monitoring practices to maintain optimal inventory levels, ensuring uninterrupted service and customer satisfaction
- Served as a certified First Aid responder.
Education
Loughborough University
BSc from Transport and Business Management
Verdala International School
Bilingual Diploma of the International Baccalaureate
University overview
InternshipsHuman Resources Intern at Fraport AD, Varna, Bulgaria
Skills
- Microsoft Office
- Adobe
- Salesforce
- Workday
- ForwardOffice
- Sales Cloud proficiency
- New business generation
- CRM Software proficiency
- Data Analysis
- Customer service
- Pipeline management
- Attention to detail
Additional Information
Languages
English
Fluent
Bulgarian
Native
Timeline
Sales Operations Executive
Darktrace
05.2022 - Current
Operations Executive
Gophr
07.2021 - 05.2022
Logistics Coordinator
Far Logistics
03.2021 - 07.2021
Officer I, Insurance Operator
KBC Group
09.2020 - 03.2021
Venue Supervisor
Loughborough Student's Union
11.2018 - 06.2020
Loughborough University
BSc from Transport and Business Management
Verdala International School
Bilingual Diploma of the International Baccalaureate
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