Yi Shan Vivian Kwok
Oxfordshire
Summary
I am a highly motivated and competent individual with a passion to deliver outstanding patient-focused services. I pride myself on maintaining high standards and taking ownership of challenging situations. By being a skilled communicator and problem-solver, I believe I can be a valuable asset to any organisation.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Pharmacy Manager
Headington Healthcare Ltd
2023.08 - 2025.07
- Increasing prescription volume year-on-year by over 15%
- Increasing revenue by driving NHS services such as hypertension case-finding service and NHS contraception service
- Providing private travel vaccinations and ear wax removal services via face to face consultations with patients
- Undertaking over 150 Pharmacy First consultations
- Managing clinical queries and patients' medications through communication with GP surgeries
- Collaborating with neighbour GP surgery for phased-in study to explore methods to share the management of common acute infections in primary care
- Training new staff on pharmacy procedures, customer service excellence and building a competent and knowledgeable team
Locum Pharmacist
2022.07 - 2023.07
- Adapted to different systems and procedures
- Mainly worked at high prescription volume pharmacies
- Carried out additional pharmacy services such as blood pressure monitoring, flu vaccinations and NMS
- Built relationships with patients, other healthcare professionals and colleagues
Pharmacy Manager
Jardines UK Ltd
2021.01 - 2022.01
- Managed a high prescription volume pharmacy
- Achieved prescription growth of over 10%
- Provided the highest number of flu vaccinations in the store's history
- Carried out over 30 New Medicines Services each month
- Forged and maintained a good relationship with the surgery and PCN
- In charge of covid-19 vaccination clinics on multiple occasions
Pre-Registration Pharmacist
Jardines UK Ltd
2019.08 - 2020.08
- Maintained smooth functioning of the dossette team by suggesting solutions to improve efficiency
- Took initiative to engage in Advanced services like NMS as well as OTC consultations
- Managed stock levels within the dispensary by evaluating the usage of each medication
- Performed balance check for Controlled Drugs on a regular basis and kept records of good standard
Education
Pharmacist Independent Prescriber -
Aston University
2023.10 - 2024.03
MPharm (Hons) - Pharmacy
University Of Bath
2015.09 - 2019.07
A Levels - Mathematics (A), Further Mathematics (B), Chemistry (B), Biology (B)
West Buckland School
2013.09 - 2015.07
Skills
- Cantonese - Native
- Mandarin - Intermediate
- English - Fluent
- Fast learner
- Strong collaborator
- Strict attention to detail
- Exceptional communication skills
- Adaptable approach to change
- Proficient in use of software
- Typing speed of 70 wpm
Accomplishments
- Pharmacy Peer Mentor
- Pharmacy PAL (Peer Assisted Learning) leader
- Variety Show Production Director
- Head of Boarding House
- Swimming Team Captain
References
References available upon request.
Timeline
Pharmacist Independent Prescriber -
Aston University
2023.10 - 2024.03
Pharmacy Manager
Headington Healthcare Ltd
2023.08 - 2025.07
Locum Pharmacist
2022.07 - 2023.07
Pharmacy Manager
Jardines UK Ltd
2021.01 - 2022.01
Pre-Registration Pharmacist
Jardines UK Ltd
2019.08 - 2020.08
MPharm (Hons) - Pharmacy
University Of Bath
2015.09 - 2019.07
A Levels - Mathematics (A), Further Mathematics (B), Chemistry (B), Biology (B)
West Buckland School
2013.09 - 2015.07