Yingxue Guo
London,uk
Summary
Warehouse Fulfillment Professional with extensive experience in B2B&B2C order management, inventory control, and outbound planning. Proven ability to improve fulfillment accuracy and streamline warehouse processes. Proficient in WMS systems with strong data analysis and cross-functional coordination skills. Consistently meets KPIs in fast-paced environments.
Overview
3
3
years of professional experience
Work history
BTOB: Fulfillment specialist
Hungrypanda
london
2025.08 - 2026.02
- B2B Order Fulfillment Management: Managed enterprise client orders, including system entry and scheduling to ensure accurate and timely dispatch. Developed daily outbound plans based on client delivery requirements; coordinated picking, packing, and loading operations. Optimized driver routes to improve delivery accuracy.
- Inventory Control: Monitored stock levels and conducted regular physical counts to ensure inventory accuracy, and minimize stock discrepancy rates.
- Documentation Support: Managed shipping documents, delivery notes, proof of delivery, and guaranteed data accuracy.
- Exception Handling: Resolved issues such as shortages, damages, delayed shipments, and order discrepancies through cross-functional coordination.
BTOC: Customer service & fullfilment specialist
Hungrypanda
london
2022.09 - 2025.03
- Order Processing and Execution: Responsible for receiving and processing customer orders, ensuring accurate entry into the system, and coordinating with warehouse teams for picking, packing, and shipping.
- Inventory Management: Regularly checked and updated inventory levels to ensure stock availability, successfully optimized inventory management processes, reducing stockout rates by 20%.
- Logistics Coordination and Tracking: Communicated with logistics partners and drivers to track shipments and ensured timely delivery, Increase on-time delivery rate from 75% to 95%. Assist customers in tracking order status and provide real-time logistics updates to ensure they remain informed about their order progress.
- Quality Control: Ensured products were not damaged during storage, picking, and packing; implemented quality control procedures to reduce returns and exchanges.
- Data Management and Reporting: Maintained accurate records of inventory and order statuses, generating reports for management decision-making.
- After-Sales Service Management: Handled return/exchange requests, complaints, and post-sale issues to ensure prompt resolution and customer retention.Efficiently handled various customer issues and disputes, providing solutions that reduced customer complaint rates by 20%.
Education
Master of Science - Sustainable Supply Chain Management
University of Cardiff
CardiffSkills
- WMS Systems
- Warehouse Operations & Fulfillment
- Excel proficiency
- Problem Solving Under Pressure
- Cross-functional Communication
Timeline
BTOB: Fulfillment specialist
Hungrypanda
2025.08 - 2026.02
BTOC: Customer service & fullfilment specialist
Hungrypanda
2022.09 - 2025.03
Master of Science - Sustainable Supply Chain Management
University of Cardiff