Yijing Zhou
Glasgow
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work history
Business banking specialist
Santander
Glasgow
2024.12 - Current
- First point of contact for customers in-branch and via phone, resolving transactions, queries, and servicing needs efficiently.
- Answer high-volume customer calls in the contact centre, ensuring quick and effective resolutions.
- Build strong relationships by understanding customer needs and providing suitable banking solutions.
- Develop in-depth knowledge of products and services to support and advise customers confidently.
Customer experience executive
ATG entertainment
Glasgow
2024.08 - Current
- Deliver excellent service to theatre guests, handling bookings and enquiries.
- Resolve customer issues professionally to ensure satisfaction.
- Support front-of-house operations and promote upcoming shows.
Social Worker (Placement)
Wing Hong Chinese Elderly Centre
Glasgow, UK
2023.11 - 2024.06
- Interpreted and explained daily mails and documents.
- Assisted and taught them to utilize technology.
- Individually planned and facilitated projects for elderly people, helping them build relationships and improve their mental and physical health.
Social Worker (Placement)
SIMY Community Development
Glasgow, UK
2023.10 - 2024.06
- Planned and facilitated specialized programs for young people and their families to improve their mental and physical health.
- Provided emotional support and counseling to children and their families.
- Promoted participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community.
Supplier Manager & Business Development Specialist
Zuzuche&Qeeq.com
Guangzhou, China
2022.12 - 2023.06
- Conducted thorough analysis of existing suppliers and established communication with them through phone calls, emails and face-to-face meetings.
- Coordinated with product and technical teams to seamlessly integrate overseas suppliers' offerings through their APIs using Postman.
- Improved customer satisfaction by effectively handling over 30 customer complaints and inquiries daily.
- Individually established collaborative partnerships with renowned worldwide vehicle rental companies, such as Hertz, Budget, Thrifty, and others.
Overseas Social Media Manager
IceGiant
Guangzhou, China
2022.09 - 2022.11
- Created captivating content for social media platforms (Facebook, Twitter, Instagram etc.) targeting a Black audience as well as reflecting hip-hop culture and interests.
- Conducted market research on SNS channels, analysed competitors, external links, and search engine optimisation opportunities, and utilised these insights to develop innovative promotional methods and explore new platforms.
Model Interpreter & Agent
Zhong Xing Tang Culture Communication Co. Ltd.
Zhuhai, China
Education
Bachelor of Arts - English
Beijing Normal University
Zhuhai 2017.01 - 2021.01
MEd - Adult Learning, Community Development & Youth Work
University of Glasgow
Glasgow 2023.01 - 2024.01
Skills
- Proficiency in Microsoft Office Suite
- Public Speaking Skills
- Problem-Solving and Analytical Skills
- Customer Service, Education and Counselling
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
Japanese
Intermediate
Timeline
Business banking specialist
Santander
2024.12 - Current
Customer experience executive
ATG entertainment
2024.08 - Current
Social Worker (Placement)
Wing Hong Chinese Elderly Centre
2023.11 - 2024.06
Social Worker (Placement)
SIMY Community Development
2023.10 - 2024.06
MEd - Adult Learning, Community Development & Youth Work
University of Glasgow
2023.01 - 2024.01
Supplier Manager & Business Development Specialist
Zuzuche&Qeeq.com
2022.12 - 2023.06
Overseas Social Media Manager
IceGiant
2022.09 - 2022.11
Bachelor of Arts - English
Beijing Normal University
2017.01 - 2021.01
Model Interpreter & Agent
Zhong Xing Tang Culture Communication Co. Ltd.