Yexenia Mejia
Waterlooville,United Kingdom
Summary
Successful Background Check (T1)
More than a 2 year break in service
Job Type: Permanent
Work Schedule: Full time
Desired locations: United States
Dedicated HR professional with 2+ years of specialized HR experience which included giving support to HR Specialists and supervisors. Arranging for physicals/drug tests and follow up to obtain results. Coordinating entry on duty dates and release dates for new employees. Used various software programs to create, copy, edit, store and print a variety of documents. Create in-processing packets and conduct in-processing briefings for new employees
Overview
11
11
years of professional experience
Work History
Human Resources Assistant (OA)
US Army Civilian Human Resource Agency
Schofield Barracks
2019.10 - 2021.02
- SCHEDULE: 40 HOURS PER WEEK (This is a Federal position)
- GS-0203-06
- Analyzed problems pertaining to HR Functions and identified significant factors, gathered pertinent data, and recognized solutions.
- Applying human resources guidance, policies, and procedures.
- Utilized an automated system to research, enter, or retrieve human resources data such as USA Staffing, DCPDS (Defense Civilian Personnel Data System Portal), CPOL (Civilian Personnel Online) portal, Autonoa, Gatekeeper, PSIP, eVerify, to facilitate and clear RPA's in the on-boarding process until their EOD (Entry on duty).
- Conducted research on routine human resources situations.
- Communicated effectively to staff as well as new hires both orally and in writing.
- Used online technology and automation tools to execute HR functions to support the onboarding of new hires.
- Analyzed, explained, applied and interpreted laws, rules, regulation or policies to incoming new hires.
- Received every Personnel action incoming to the CPAC.
- Responded to inquiries and providing general information.
- Entered information into an automated database.
- Produced a variety of written documents utilizing several types of office automation software.
- Planned and organized daily work tasks.
- Assisted with the support of all administrative areas such as human resources, and elated administrative areas.
- Office Automation skills such as Data Management, Customer support, Office Productivity, Creating documents and related functions such as printing and scanning.
- Utilized electronic calendars, spreadsheets, database, automated communication, tracking systems, and other automated office tools to support management of daily operations.
- Ensured every action received was complete and had a gatekeeper/information-gathering checklist.
- Ensured that the job description cited on the checklist corresponds to the title, series and grade and organization identified on the checklist. Where incomplete or inaccurate checklists are received, coordinates with the manager or administrative POC (Point of Contact) to resolve the issue or return the RPA.
- Assisted the Classification and Staffing Division Chief with miscellaneous tasks such as finalizing SOPs (Standard Operating Procedures).
- Responded to inquiries on human resources programs such as employee benefits to ensure employees, customers, and supervisors are aware of processes and procedures.
- Reviewed personnel records to ensure file folders contain the correct documentation and were completed and accurate in accordance with regulations, policies, and procedures.
- Assisted selectees with the pre-employment process to ensure all requirements are completed.
- Established electronic records and files pertaining to assigned work.
- Coordinated job offers with all interested personnel to ensure all pre-employment requirements are met.
- Reviewed Request for Personnel Actions (RPAs) for accuracy and completeness.
- Responded to customer inquiries on Human Resources issues and/or direct them to the appropriate Human Resources Specialist.
- Communicated with other personnel offices, activities, and agencies to request and exchange information.
- Conducted Swear-in briefings for New hires Entering on duty explaining employee benefits.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Conducted employment verification and background investigation to facilitate hiring process.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Composed, reviewed and edited documents to fix grammatical and spelling issues.
Team Lead/Customer Service Agent/Receptionist
Inktel Contact Center Solutions
8200 NW 33rd St, Doral
2013.01 - 2015.01
- SCHEDULE: 40 HOURS PER WEEK
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Maintained a calendar of events/appointments for CEO's administrative assistant.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans
- Optimized staffing levels with strategic scheduling and task delegation
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Created training manuals targeted at resolving simple and difficult customer issues
- Offered constructive criticism regarding quality assurance on collections team phone calls
- Developed open and professional relationships with team members, enabling more effective issue resolution
- Screened visitors and calls to minimize disruption for office personnel
- Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages
- Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations
- Monitored guests, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons
- Monitored procurement card purchases to stay within budget.
Sales Associate/Front Desk
METRO PCS
10333 Pines Blvd, Pembroke Pines
2011.01 - 2012.01
- SCHEDULE: 40+ HOURS PER WEEK
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Offered product and service consultations and employed upselling techniques
- Educated customers on product and service offerings
- Processed all sales transactions accurately and in a timely fashion
- Received and processed cash and credit payments for in-store purchases
Front Desk/Customer Service
La Fitness
13999 W Sunrise Blvd, Sunrise
2010.01 - 2011.01
- SCHEDULE: 25 HRS PER WEEK
- Managed customer complaints and rectified issues to complete satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Explained and promoted services, programs, and classes to members and guests
- Maintained employee and member records
- Handled phone calls and delivered messages to appropriate staff members
- Encouraged and motivated members to attend group fitness classes
- Promoted club programs, products and services to participants
- Participated in club promotions to recruit new members and increase club sales
Education
High School Diploma -
Sheridan Technical College
Hollywood, FL03.2012
Skills
- Bilingual ; English and Spanish
- Microsoft Office | Microsoft Word | Excel | Powerpoint
- Detail oriented
- Accountable
- Customer Service oriented
- Administrative skills
- Problem resolution
- Reliable and trustworthy
- Decision-making
- Flexible schedule
References
Grace Kim | Human Resources Specialist - Civilian Personnel Advisory Center (CPAC) | 5632093452
Nilson Molina | UX Engineer - TVC | 9548260073
Casey Torres | Senior Membership Director - YMCA | 786.382.6018
Henry Williams | General Manager - LA FITNESS | 954.495.2288
Timeline
Human Resources Assistant (OA)
US Army Civilian Human Resource Agency
2019.10 - 2021.02
Team Lead/Customer Service Agent/Receptionist
Inktel Contact Center Solutions
2013.01 - 2015.01
Sales Associate/Front Desk
METRO PCS
2011.01 - 2012.01
Front Desk/Customer Service
La Fitness
2010.01 - 2011.01
High School Diploma -
Sheridan Technical College
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