Yevhen Kykhtenko
Kidderminster,England
Summary
Hands-on Assistant Manager / Senior Service Advisor / Workshop Controller with over nine years’ experience in busy automotive service, maintenance and repair environments for cars and light commercial vehicles. Accustomed to working alongside a Centre Manager to run a high-throughput workshop: planning workload, supporting technicians on the floor, overseeing quality, and managing the customer journey from booking to handover. Strong practical technical/mechanical understanding of light vehicle maintenance, diagnostics and repair processes built through years of working closely with technicians, combined with proven experience in driving customer satisfaction, coaching colleagues and supporting profitability.
Overview
7
7
years of professional experience
Work history
Service Manager / Parts Advisor
OILER Service Group
Kyiv
2019.12 - 2025.03
- Worked in a role equivalent to Assistant Manager / Workshop Controller, supporting the site manager to run a high-volume workshop handling around 25–30 jobs per day.
- Planned and controlled the daily workshop operations: job allocation, bay loading, WIP monitoring and adjusting the plan when urgent work arrived.
- Worked closely with technicians on diagnostics and repair processes, agreeing fault-finding steps, realistic timescales and parts requirements.
- Built a strong practical mechanical understanding by being present on the workshop floor, involved in triage, repair planning, road tests and quality checks.
- Acted as Senior Service Advisor, managing bookings, check-ins, updates and handovers, ensuring the customer journey was smooth and transparent.
- Prepared estimates, discussed recommended work, obtained authorisation and explained invoices in clear, straightforward language.
- Helped drive profitability, contributing to an estimated ~15% uplift in average invoice value through ethical, value-led upsell of additional work (e.g. safety-critical items, preventative maintenance) whilst maintaining customer trust.
- Coached and developed colleagues in the moment – guiding newer advisors on communication and process, and supporting technicians with documentation and time-clocking.
- Supported the maintenance of Health & Safety standards in the workshop, encouraging safe working practices, correct use of equipment and good housekeeping.
- 7 Garages
Founder
YOUCAR (Independent Garage)
Kyiv
2017.11 - 2019.12
- Effectively acted as Centre Manager / Assistant Manager, responsible for day-to-day running of the workshop and front-of-house.
- Managed the workshop diary, balanced urgent and scheduled work, and ensured technicians had a clear plan for the day.
- Acted as Service Advisor: handled bookings, advised on maintenance and repairs, prepared estimates and invoices, and kept customers updated.
- Took ownership of customer satisfaction, resolving issues promptly and protecting long-term relationships.
- Monitored basic performance indicators such as daily output and utilisation, and adjusted processes to improve efficiency where possible.
Education
Master’s Degree in Banking - Bachelor’s Degree in Banking & Regulation
Kyiv National Economic University
Kyiv, Ukraine /2003 - /2008
Skills
- Assistant Manager / Workshop Controller / Senior Service Advisor
- Proven ability to deliver high levels of customer satisfaction through effective management and leadership
- Experience coaching, training and developing colleagues in the moment on process and customer care
- Strong technical and mechanical knowledge of light vehicle servicing, diagnostics and repair flows
- Solid understanding of workshop operations, bay loading, job allocation and WIP control
- Comfortable working on the workshop floor alongside technicians, supporting triage and road tests
- Customer journey management – booking, check-in, updates, invoicing and follow-up
- Driving profitability through efficient workshop utilisation and appropriate upsell of recommended work
- Maintaining Health & Safety standards and safe working practices in a busy workshop
- IT proficient – DMS/CRM systems (GarageHive, NetSuite, 1C) and Microsoft Office
LANGUAGES
English - Upper intermediate (B2)
Upper intermediate (B2)
Ukrainian - Native
Proficient (C2)
Russian
Proficient (C2)
HOBBIES AND INTEREST
Football, cycling and running. Hiking and travel.
Affiliations
- Gym, swimming, football.
Timeline
Service Manager / Parts Advisor
OILER Service Group
2019.12 - 2025.03
Founder
YOUCAR (Independent Garage)
2017.11 - 2019.12
Master’s Degree in Banking - Bachelor’s Degree in Banking & Regulation
Kyiv National Economic University
/2003 - /2008