Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Timeline
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Yevhen Kykhtenko

Yevhen Kykhtenko

Kidderminster,United Kingdom

Summary

Results-driven automotive sales and service specialist with over nine years of experience in boosting revenue, optimizing customer service operations, and managing high-performing teams. Proven ability to increase sales of vehicles and spare parts through strategic marketing, customer relationship management, and process optimization. Adept at negotiating deals, identifying market trends, and implementing training programs to enhance team performance. Passionate about delivering exceptional service and fostering long-term client relationships.

Overview

16
16
years of professional experience
2008
2008
years of post-secondary education

Work History

Service Manager

LLC OILER-KYIV
Kyiv, Ukraine
12.2019 - 01.2025
  • Company Overview: Service manager. Service station management
  • Increased sales of spare parts and repair services by 25-30% through targeted marketing and customer engagement strategies.
  • Managed operations and streamlined service processes, improving efficiency and increasing customer retention.
  • Developed and implemented a new customer support system, reducing response time by 40%.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
  • Negotiated contracts with suppliers, optimizing costs and expanding the product range.
  • Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
  • Managed customer complaints for improved business reputation.
  • Implemented a new feedback system for more efficient performance reviews.
  • Streamlined service operations by enhancing team collaboration and communication.

Founder

LLC YOUCAR
Kyiv
11.2017 - 12.2019
  • Company Overview: Founder of a car service station
  • Established and managed a successful car service business, achieving steady revenue growth within the first year.
  • Developed and executed sales strategies, increasing customer base by 50%.
  • Recruited and trained a skilled sales and service team, improving overall business performance.
  • Secured corporate contracts, diversifying revenue streams and enhancing business stability.
  • Managed daily operations, ensuring efficiency in service delivery and inventory control.
  • Founder of a car service station

Service Manager

LLC DIAMOND CAR SERVICE
Stockholm
09.2016 - 10.2017
  • Boosted spare parts sales by 20% through data-driven inventory management and targeted promotions.
  • Enhanced customer satisfaction by optimizing service processes and implementing a feedback-based improvement strategy.
  • Increased efficiency of repair services, reducing average service time by 15%.
  • Managed a team of technicians and customer service representatives, ensuring smooth daily operations.

Senior Financial Reporting Specialist

COMMERCIAL BANK NADRA OF UKRAINE-KYIV
Kyiv
10.2008 - 02.2015
  • Prepared and consolidated financial reports, ensuring compliance with banking regulations.
  • Analyzed financial data to support decision-making and business strategy planning.
  • Coordinated with the National Bank of Ukraine on regulatory submissions and compliance matters.

Education

Vadym Hetman Kyiv National Economic University

Skills

  • B2B & B2C Sales Strategies
  • Negotiation and Deal Closing
  • CRM Systems
  • Cross-Selling and Upselling Techniques
  • Technical Knowledge of Car Spare Parts
  • Supplier Relations
  • Service Station Operations
  • Efficiency Optimization
  • Understanding of UK Automotive Market Trends
  • Recruiting
  • Training
  • Mentoring
  • Performance Management
  • Staff Motivation Strategies
  • Data-Driven Decision-Making
  • Conflict Resolution
  • Handling Customer Complaints

Languages

English
Intermediate (B1)
Ukrainian
Proficient (C2)
Russian
Proficient (C2)

Personal Information


  • Nationality: Ukrainian
  • Visa status: Scheme for Ukraine

Custom

  • Football
  • Sports games

Timeline

Service Manager

LLC OILER-KYIV
12.2019 - 01.2025

Founder

LLC YOUCAR
11.2017 - 12.2019

Service Manager

LLC DIAMOND CAR SERVICE
09.2016 - 10.2017

Senior Financial Reporting Specialist

COMMERCIAL BANK NADRA OF UKRAINE-KYIV
10.2008 - 02.2015

Vadym Hetman Kyiv National Economic University

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Yevhen Kykhtenko