Mary Opaleye

• Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
• Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environment.
• Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
• Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
• Posted job openings, screened resumes, and scheduled interviews to fill positions with qualified candidates.
• Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
• Developed and implemented onboarding and orientation programs for new employees, enhancing onboarding experience by streamlining orientation process and creating informative materials.
• Collaborated with HR team to update policies, ensuring compliance with federal, state, and local labor laws.
• Maintained up-to-date knowledge of employment law changes affecting company policies through ongoing professional development opportunities.
• Collaborated with local teams to collect and analyze current training data, identifying areas for improvement and growth.
• Evaluated existing measurement metrics for training programs, identifying best practices to establish benchmark for global adoption.
• Assisted in developing company-wide training programs to increase productivity and enhance workplace culture.
• Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
• Conducted comprehensive assessment of existing communication channels and strategies, identifying strengths, weaknesses, and areas for improvement.
• Developed internal communication process tailored to meet needs of diverse audiences, utilizing Training Needs Analysis (TNA) to inform strategy development.
• Collaborated with managers to elevate strategic focus of communication activities, fostering alignment with organizational objectives.
• Drafted technical documents, social media posts, and internal memoranda.
• Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.
• Fostered collaborative work environment through participation in team-building activities designed to promote strong working relationships among staff members.
• Played active role in diversity initiatives by participating in job fairs targeting underrepresented groups within workforce.
• Engaged with stakeholders across all levels of organization, maintaining clear and effective communication channels.
  Provided support to HR team as needed, contributing to various projects and initiatives aimed at driving organizational success.
• Presenting findings and recommendations to senior management, contributing valuable insights to strategic decision-making processes.
• Designing and implementing adaptable and user-friendly template for succession planning, fostering talent development and retention.
• Enhanced company's social media presence to increase brand visibility and engagement.
  

• Collaborated closely with HRBP to offer strategic support as needed, aligning HR initiatives with organizational goals
• Consistently responding to queries from employees, agency workers, and contractors at all levels of organization in timely and accurate manner, ensuring high levels of satisfaction and effective communication
• Managing new hire onboarding process, including HR inductions, ensuring smooth transition into organization, and facilitating positive onboarding experience
• Maintaining accurate records and ensuring compliance with relevant policies and procedures while efficiently preparing and issuing documentation related to new appointments, terminations, and changes to terms and conditions of employment
• Drafting various paperwork, such as visas, flights, references, mortgages, and bank letters, ensuring accuracy, completeness, and adherence to legal and organizational requirements
• Monitoring and reporting on sick leave, which includes logging long-term and short-term absences, managing related documentation, and putting in place effective absence tracking and reporting systems
• Facilitated appointments with occupational health providers by skillfully coordinating schedules and ensuring timely arrangements, prioritizing employee well-being
• Compiled and generated weekly and monthly reports to provide valuable insights into various HR metrics, supporting data-driven decision-making
• Maintained accurate and up-to-date record system by proficiently utilizing SAP system, ensuring data integrity and compliance with regulatory standards
• Systematically organized and managed document filing systems to ensure efficient retrieval and maintenance of records, streamlining information access and management
• Managed and facilitated submission of work permits and authorization documentation for employees, ensuring full compliance with Italian and Spanish regulation.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Created and updated tracking spreadsheets using MS Excel.

Receive payments from customers in form of cards, checks, and cash and accurately process and record payments i designated system

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintain accurate and organized records of customer payments, correspondence, and related documents
• Collaborate with team members to ensure smooth workflow and contribute to positive work environment.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.

• Collected customer and market feedback and reported information to company leadership
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Promoted branding initiatives to maximize customer outreach
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends
• Tracked and evaluated weekly sales figures, developing senior leadership reports for targeted action planning
• Interfaced with customers, determining needs, providing recommendations, and up-sold services.

• Assisted with employee relations issues such as disciplinary actions and redundancies
• Enhanced employee satisfaction by implementing innovative HR policies and procedures.
• Communicated with potential hires, providing clarity on expected tasks, compensation, and policies
• Reviewed job applications to identify, vet, and recommend optimal candidates for available positions, maintaining positive relationships with clients
• Conducted inductions and exit interviews for employees
• Communicated and enforced HR policies on team members, cultivating compliant and satisfied workforce
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, cleaning, and bookkeeping, and maintaining tidy and organized office
• Distributed HR resources effectively across teams to best meet company compliance goals.