YETUNDE AJETUNMOBI
London,ENG
Summary
Telephone enquiries specialist with a strong background in customer service and technical support provision. Demonstrates exceptional communication, creative thinking, and record-keeping accuracy. Adept at complaint resolution, computer literacy, and multi-tasking. Committed to enhancing customer satisfaction through efficient problem-solving and innovative solutions.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Customer service representative
Akah Information Ltd
London, united kingdom
01.2022 - Current
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Processed orders promptly ensuring positive shopping experience for customers.
- Maintained compliant documentation on Software for reliable company records.
- Answered [Number]+ telephone calls per day with professionalism.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Shared informational brochures and details about policies to help guests make decisions.
- Adhered strictly to policies and procedures for continued company compliance.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Streamlined processes through efficient record keeping.
Customer service representative
Yinks Solutions
London, united kingdom
01.2020 - 12.2021
- Completed transactions to replace or exchange defective items.
- Coordinated advanced help for complex Product or Service issues.
- Ensured smooth running of operations with timely preparation of reports.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Completed thorough documentation in [Software] for each enquiry.
Retail cashier
Okeh Company
lagos, Nigeria
02.2019 - 12.2019
- Assisted customers to locate obscure items on shop floor.
- Checked customer ID when selling age-restricted items, following store policy.
- Assisted with inventory management, bolstering product availability.
- Trained and mentored new cashiers and clerks in correct processes.
- Maintained clean and orderly till area, ensuring smooth operations.
Education
Higher National Diploma - Marketing
Lagos State Polytechnics
Nigeria 09.2015 - 07.2022
GCSEs - Commercial
Totland Secondary School
Nigeria 09.2008 - 06.2014
Skills
- Telephone enquiries specialist
- Exceptional communication
- Technical support provision
- Creative thinking
- Record keeping accuracy
- Customer Service
- Complaint resolution
- Computer literacy
- Multi-tasking
Affiliations
- Singing ,Reading, Organising and Cordinating Events
Languages
English
Fluent
References
References available upon request.
Timeline
Customer service representative
Akah Information Ltd
01.2022 - Current
Customer service representative
Yinks Solutions
01.2020 - 12.2021
Retail cashier
Okeh Company
02.2019 - 12.2019
Higher National Diploma - Marketing
Lagos State Polytechnics
09.2015 - 07.2022
GCSEs - Commercial
Totland Secondary School
09.2008 - 06.2014
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