Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic
Yeshwanth Kumar Marati

Yeshwanth Kumar Marati

Acton,United Kindom

Summary

Energetic professional with highly relevant skills in communication and organization, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Administrative assistant

Splendid Hospetality Group
Hounslow, United Kingdom
06.2022 - Current
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Expedited document filing system with a new, organised method.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Documented financial transactions in Oracle, and classified each with the correct code.
  • Prepared monthly reports to monitor account activity.
  • Reconciled accounts receivable ledger to ensure all payments are accounted for and properly posted.

Associative Representative (Customer Service)

24[7].AI and Tech Mahindra
10.2018 - 12.2021
  • Responsible for interacting with clients, understanding their queries and solving their issues
  • Handling customer complaints and returns
  • Escalate issues to management provided by customers for further resolving
  • Answer chats professionally providing complete information about transactions or access details about payments/orders
  • To Raise tickets according to the customer requirement and to collect the feedback from customers.

Education

Master of Business Administration -

York St John University
London
02.2022 - 03.2024

Skills

  • Microsoft office proficiency
  • Email management
  • Purchase order processing
  • Invoicing and billing experience
  • Health and safety adherence
  • Administrative skills
  • Conflict resolution expertise
  • Cost reduction strategies

Accomplishments

  • I worked as a Holiday Trainer for about 3 months, where I used to train New hires regarding the process.
  • I also worked as an Subject Matter Expert for the employees on board for about 6 months
  • As there is huge amount of additional effort required during the sales season, I managed both chat and email processes upon request.

Custom

  • Possessing Friendly and helpful personality.
  • Comfortable in customer-facing positions and on the phone.
  • Handling cash and credit card payments.
  • Comfortable managing others.
  • Able to work within pressurised environment.
  • Willing to work evenings, Nights, Weekends.
  • Physically fit with stamina, and able to remain standing for long periods of time.

Timeline

Administrative assistant

Splendid Hospetality Group
06.2022 - Current

Master of Business Administration -

York St John University
02.2022 - 03.2024

Associative Representative (Customer Service)

24[7].AI and Tech Mahindra
10.2018 - 12.2021
Yeshwanth Kumar Marati