Energetic professional with highly relevant skills in communication and organization, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Administrative assistant
Splendid Hospetality Group
Hounslow, United Kingdom
06.2022 - Current
Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
Streamlined administrative processes for increased efficiency in the workplace.
Expedited document filing system with a new, organised method.
Initiated purchase orders for office supplies ensuring cost-effective procurement.
Documented financial transactions in Oracle, and classified each with the correct code.
Prepared monthly reports to monitor account activity.
Reconciled accounts receivable ledger to ensure all payments are accounted for and properly posted.
Associative Representative (Customer Service)
24[7].AI and Tech Mahindra
10.2018 - 12.2021
Responsible for interacting with clients, understanding their queries and solving their issues
Handling customer complaints and returns
Escalate issues to management provided by customers for further resolving
Answer chats professionally providing complete information about transactions or access details about payments/orders
To Raise tickets according to the customer requirement and to collect the feedback from customers.
Education
Master of Business Administration -
York St John University
London
02.2022 - 03.2024
Skills
Microsoft office proficiency
Email management
Purchase order processing
Invoicing and billing experience
Health and safety adherence
Administrative skills
Conflict resolution expertise
Cost reduction strategies
Accomplishments
I worked as a Holiday Trainer for about 3 months, where I used to train New hires regarding the process.
I also worked as an Subject Matter Expert for the employees on board for about 6 months
As there is huge amount of additional effort required during the sales season, I managed both chat and email processes upon request.
Custom
Possessing Friendly and helpful personality.
Comfortable in customer-facing positions and on the phone.
Handling cash and credit card payments.
Comfortable managing others.
Able to work within pressurised environment.
Willing to work evenings, Nights, Weekends.
Physically fit with stamina, and able to remain standing for long periods of time.