Yeshema Greenwood
Wolverhampton ,West midlands
Summary
Highly skilled in administration and proficient in Microsoft Office, with a strong background in mental health support. Recognised for excellent listening abilities, friendly and courteous demeanour, and service-oriented approach. Adept at working under pressure, effective communication, and maintaining organisation and good timekeeping. Committed to person-centred care, safeguarding confidentiality, and meticulous record keeping and reporting. Strong team player with a focus on collaboration and achieving goals efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Clearwater care
Birmingham , West Midlands
05.2024 - 08.2024
- Provided person-centred support to vulnerable individuals, promoting independence, dignity, and emotional wellbeing.
- Assisted clients with daily living activities while following individual care plans and safeguarding procedures.
- Maintained accurate written records and reports in line with organisational and compliance requirements.
- Built trusting relationships with service users through empathy, patience, and effective communication.
- Worked collaboratively with colleagues and other professionals to ensure high standards of care delivery.
Care Assistant
In Mind Care
Walsall
01.2022 - 01.2023
- Assisting clients with their day-to-day activities providing exceptional attention to detail to their individual needs.
- Ensuring that performance is logged and recorded to reflect the tasks completed for the day.
- Recording achievements to reflect on personal performance.
- Assist with the preparation of staff assessments in accordance with business compliance.
- Sound knowledge of Microsoft office to write daily reports.
- Liaising with client's families with care, sympathy to ensure all feedback regarding the vulnerable clients is delivered.
Professional Choreographer
Eloquent Arts Centre
Birmingham
01.2014 - 01.2023
- Liaised with various stakeholders to discuss plans and create various performances.
- Supervise lower-level dancers and provided feedback and coaching to enhance skills.
- Successfully managed a group of Improve young peoples, skills, confidence performance through training, attention to detail, and empathetic problem-solving methods, being patient.
- Assisting with the preparation of professional bookings, booking other choreographers, executed dancing and exercise programmes in a secure and efficient manner.
- Taught pupils the foundations of many styles of dancing/ as well as choreographing for professional bookings.
- Developed and nurtured a professional, good rapport with parents and students.
- Frequent weekly performance meetings to discuss overall performance, plan new projects and work on key targets.
Customer Service Assistant
VUE Cinema
Birmingham
12.2021 - 03.2022
- Handled money, include closing at the end of nightshifts.
- Worked with colleagues to consistently deliver company sales goals.
- Team work to achieve targets.
- Administrative tasks utilizing Microsoft excel/word to input stock data.
Education
A level equivalent - level 3 performing Arts Acting
Sutton Coldfield College
06.2023
GCSE - <ul><li>5 A</li><li>- C (including English & Maths)</li></ul>
Great Barr Academy
07.2020
Skills
- Administration
- Microsoft Office
- Mental Health Support
- Excellent listener
- Friendly
- Courteous
- Service oriented
- Work under pressure
- Effective communicator
- Organised
- Good Time Keeping
- Person-Centred Care
- Mental Health & Emotional Support
- Safeguarding & Confidentiality
- Record Keeping & Reporting
- Microsoft Office (Word & Excel)
- Communication & Active Listening
- Time Management & Organisation
- Teamwork & Collaboration
- Working Under Pressure
Certification
- Level3 award in emergency first aid at work
Timeline
Residential Support Worker
Clearwater care
05.2024 - 08.2024
Care Assistant
In Mind Care
01.2022 - 01.2023
Customer Service Assistant
VUE Cinema
12.2021 - 03.2022
Professional Choreographer
Eloquent Arts Centre
01.2014 - 01.2023
A level equivalent - level 3 performing Arts Acting
Sutton Coldfield College
GCSE - <ul><li>5 A</li><li>- C (including English & Maths)</li></ul>
Great Barr Academy