Yesenia Francisco Martínez
Reading,UK
Summary
Accomplished professional with expertise in accounts receivable and credit control, account reconciliation and reporting, risk analysis and compliance. Demonstrates strong organisational skills, leadership excellence. Proficient in data entry, database management, and quality auditing, with a proven track record in customer service and complaint resolution.
Skilled worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Wellbeing Worker / Workshop & Administrator Coordinator
Together for Mental Health Wellbeing
Reading, UK
2024.12 - 2025.09
- Provide support to individuals in mental distress, developing recovery plans and safety assessments.
- Coordinate and facilitate wellbeing workshops to reduce isolation and promote community engagement.
- Maintain accurate records, monitor outcomes, and prepare reports for stakeholders.
- Collaborate with external partners and signpost users to community services.
- Followed procedures diligently, resulting in fewer errors on the job.
- Participated in weekly team meetings to discuss progress and targets.
Credit & Collections Manager
Secrets Cap Cana Resorts & Spa (Hyatt Collection hotel)
Punta Cana, Dominican Republic
2016.10 - 2024.09
- Led accounts receivable collections, invoicing, reconciliations, and credit card postings
- Prepared income, tax, and occupancy reports for senior management
- Conducted risk analysis, reviewed bad debts, and ensured compliance with company procedures
- Facilitated monthly reports to management detailing collection efforts and outcomes.
- Entry in the General Ledger
- Conducted regular audits on systems and processes, enhancing operational efficiency.
Credit & Collections Manager
Zoëtry Agua Punta Cana
Punta Cana, Dominican Republic
2014.11 - 2016.10
- Managed collections, reconciliations, petty cash, invoicing, and income/tax reporting
- Audited contracts and tariffs, ensuring compliance and financial accuracy
- Risk Assessment
- Optimised use of collection software to enhance tracking and reporting capabilities.
- Negotiated payment arrangements with customers, ensuring timely debt resolution.
- Prioritised high-risk accounts for immediate action, minimising company losses.
- Chief Cashier
Hospitality Service / Hygiene Standards Supervisor
Hospital General Plaza de la Salud
Santo Domingo
2012.10 - 2014.11
- Monitored compliance with hygiene standards in operating theatres
- Supported accreditation for Joint Commission International
- Supervised cleaning operations and maintained fixed assets records
- Identified potential risks and mitigated them through proactive measures.
Reservations & Sales Assistant
Zoëtry Agua Punta Cana
Punta Cana
2012.02 - 2012.09
- Processed reservations, managed rate reviews, and prepared sales reports
- Assisted in sales and events, including weddings and group bookings
Front Desk Receptionist & Reservation Assistant
Dreams Palm Beach Resorts
Punta Cana
2008.05 - 2010.06
- Handled guest check-ins/outs, cash management, upgrades, and complaints
- Entered reservations and supported revenue management tasks
Education
BA - Tourism and Hospitality Management
Universidad Dominicana O&M
Dominican Republic 2003.01 - 2006.01
Skills
- Accounts Receivable & Credit Control
- Account Reconciliation & Reporting
- Risk analysis & Compliance
- Data Entry & Database Management
- Case Management & Safeguarding
- Workshop & Training Coordination
- Customer Service & Complaint Resolution
- Quality Auditing & Control
- Excel
- Collaborative Approach
- Leadership excellence
- Creative innovation
- Time management efficiency
- Autonomous workflows
Certification
QNUK Level 2 Award in Fire Safety for Fire marshals (RQF)
FAA Level 3 Award in Emergency First Aid at Work (RQF)
Mental Health First Aider
Leadership and Executive tools in times of crisis
Data Protection and Security
Training
- Quality Auditing, Food Safety, and Rooms Inspection, Hyatt Inclusive Collection, 2024
Timeline
Wellbeing Worker / Workshop & Administrator Coordinator
Together for Mental Health Wellbeing
2024.12 - 2025.09
Credit & Collections Manager
Secrets Cap Cana Resorts & Spa (Hyatt Collection hotel)
2016.10 - 2024.09
Credit & Collections Manager
Zoëtry Agua Punta Cana
2014.11 - 2016.10
Hospitality Service / Hygiene Standards Supervisor
Hospital General Plaza de la Salud
2012.10 - 2014.11
Reservations & Sales Assistant
Zoëtry Agua Punta Cana
2012.02 - 2012.09
Front Desk Receptionist & Reservation Assistant
Dreams Palm Beach Resorts
2008.05 - 2010.06
BA - Tourism and Hospitality Management
Universidad Dominicana O&M
2003.01 - 2006.01