Yenny Lizeth Martinez Gutierrez
Cleaning Supervisor
London,City of London
Summary
Hardworking individual with innate leadership abilities seeks experience in supervisory position. Delegates well to achieve tasks within specified time and quality requirements. Works flexibly to meet changing shift demands.
Working on Retail cleaning for 3 years have given me vast experience on high demand environment, working for big brands like the Inditex Group on stores such as Zara, Massimo Dutti, Stradivarius, in London high streets and shopping centers
Overview
7
7
years of professional experience
Work history
Cleaning Supervisor
Total Clean Services
London, City of London
02.2019 - Current
- Managed 12+ cleaners, building relationships to maintain long-term employee retention.
- Guided staff to handle chemical solutions in line with COSHH.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Specialised in office and retail cleaning services.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Prepared properties prior to tenants moving in.
- Recruited new staff with rigorous interviews and assessments.
- Oversaw cleaning for multiple clients and sites.
- deep cleaning specialist, such us offices, retail And end of tenancies clean
Cleaning Site Supervisor
NJC
London, City of London
01.2023 - 06.2023
- Guided staff to handle chemical solutions in line with COSHH.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Oversaw cleaning for the hole building.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Managed 8+ cleaners, building relationships to maintain long-term employee retention.
- Reviewed work schedules to enhance efficiencies.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Inspected cleaning quality to achieve pristine standards.
- Responded to emergency cleaning needs following burst pipes or flooding.
- Specialised in office and retail cleaning services.
Cleaning Supervisor
MAR services
London, City of London
02.2017 - 04.2019
- Managed 5+ cleaners, building relationships to maintain long-term employee retention.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Inspected cleaning quality to achieve pristine standards.
- Reported on accidents and investigated incidents to protect staff safety.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Reviewed work schedules to enhance efficiencies.
- Guided staff to handle chemical solutions in line with COSHH.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Specialised in office and retail cleaning services.
Cleaning Operative
GP cleaning services
London, City of London
05.2016 - 04.2018
- Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
- Inspected communal areas such as bathrooms, keeping them clean and free of litter.
- Utilised specialist stain-removal techniques to ensure thorough cleaning of carpets and upholstery.
- Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
- Operated specialised cleaning equipment, such as wet extractors and hot-water extraction machines.
- Maximised establishment presentation by achieving high standards of cleanliness, hygiene and health and safety.
- Maintained tidy, functional cleaning storerooms, enabling ease of product retrieval.
- Managed recycling and waste disposal, sorting into correct units for improved sustainability practices.
- Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
- Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
- Ensured working areas were maintained to spotlessly clean and tidy standards.
- Executed specific customer requests to deliver personalised customer service.
- Correctly used colour-coded equipment.
- Safely stored cleaning solutions, equipment and chemicals.
- Reported breakages to supervisor.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Spot cleaned and sanitised high-touch areas.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Monitored cleaning supplies and ordered more when necessary.
- Emptied and cleaned trash cans following procedures.
- Cleaned and dried windows, mirrors and glass surfaces.
- Dusted countertops, ceilings and furniture for pristine environment.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
Education
ESOl Entry 1 - English
Mary ward centre
London 02/2016 - 02/2017
ESOL Entry 2 - English
City of Westminster College
Westminster 03/2017 - 03/2018
Skills
- Health and safety compliance
- Staff supervision
- Stock control
- Safety procedure enforcement
- Staff training
- Deep cleaning
- Rota management
- Spanish speaker
- scrubber machine handling
- I Mop Operating
Languages
English
Intermediate
Spanish
Native
Timeline
Cleaning Site Supervisor
NJC
01.2023 - 06.2023
Cleaning Supervisor
Total Clean Services
02.2019 - Current
Cleaning Supervisor
MAR services
02.2017 - 04.2019
Cleaning Operative
GP cleaning services
05.2016 - 04.2018
ESOl Entry 1 - English
Mary ward centre
02/2016 - 02/2017
ESOL Entry 2 - English
City of Westminster College
03/2017 - 03/2018
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