Yen Nhi Vo
Pentwyn,United Kingdom
Summary
Living in three different countries, helped me to accomplish a professional with a strong foundation in critical thinking, communication excellence, responsibility, and emotional intelligence.
Committed to leveraging skills to achieve goals, supportive, and enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Asistant Manager
TUK TUK THAI KITCHEN & BAR
Cardiff, Cardiff
2021.03 - Current
- Provided excellent customer service leading to repeat business and customer loyalty.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
Sales Assistant, Volunteer
British Heart Foundation
Brighton, United Kingdom
2019.03 - 2019.09
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Provided product knowledge to customers for informed purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Customer Service, Waitress
Mongolian Grill Restaurant
Great Falls, USA
2018.08 - 2019.03
- Work as a team member to achieve the highest quality level of customer service
- Remained professional and polite under all circumstances
- Maintained knowledge of current menu items, ingredients, and preparation methods
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Vietnam Highschool Diploma -
Asian International High School
2014.09 - 2016.06
USA High School Diploma - Math, English Literature, Chemistry, History, US Government
Great Falls High School
Great Falls, USA 2016.09 - 2018.06
A levels - Mathematics, Biology, Chemistry
Kings Education
Brighton, United Kingdom 2019.01 - 2020.06
Bachelor of Science - Biomedical Sciences
Cardiff University
2020.09 - 2024.06
Master of Science - Cancer Biology
Cardiff University
Cardiff 2023.09 -
Skills
- Critical-thinking
- Communication excellence
- Training and Development
- Decision making
- Quality control procedures
- Emotional intelligence
Languages
Vietnamese
Native
English
Fluent
Accomplishments
Awarded Honor Students in Mathematics
Certification
Level 2 food safety certificate
Driving license - soon
Timeline
Master of Science - Cancer Biology
Cardiff University
2023.09 -
Asistant Manager
TUK TUK THAI KITCHEN & BAR
2021.03 - Current
Bachelor of Science - Biomedical Sciences
Cardiff University
2020.09 - 2024.06
Sales Assistant, Volunteer
British Heart Foundation
2019.03 - 2019.09
A levels - Mathematics, Biology, Chemistry
Kings Education
2019.01 - 2020.06
Customer Service, Waitress
Mongolian Grill Restaurant
2018.08 - 2019.03
USA High School Diploma - Math, English Literature, Chemistry, History, US Government
Great Falls High School
2016.09 - 2018.06
Vietnam Highschool Diploma -
Asian International High School
2014.09 - 2016.06