Yen Ly Nguyen
London
Summary
A seasoned and highly dedicated professional with over 25 years of experience across the housing, property, and construction sectors. Over the years, I’ve honed my expertise in events management, client relations, and membership services. My career progression has led to senior roles where I spearheaded the planning and execution of large-scale events, consistently delivering exceptional experiences for stakeholders and attendees. Known for my integrity, commitment, and attention to detail, I am skilled at coordinating all aspects of events to ensure flawless execution. Proficient in Microsoft Office, Adobe Creative Suite, and event planning, I thrive in dynamic, fast-paced environments.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Events Operations Manager
The Property Institute
London
03.2022 - Current
- Analysed performance metrics, identified areas for improvement in operations management.
- Applied lean principles to operations management, reduced waste significantly.
- Devised operational policies for regulatory compliance and best practices adherence.
- Directed safety protocols implementation, created safer workplace conditions.
- Led end-to-end management of all TPI events, including annual conferences, workshops, webinars, and networking events, with an attendance range of [number of attendees].
- Coordinated logistics for major events, including venue selection, catering, AV equipment, and event staff, ensuring a seamless experience for all participants.
- Developed and executed event marketing strategies that increased attendance by [percentage] year-over-year.
- Oversaw event budgets, ensuring all events were executed within financial constraints while maintaining high standards.
- Collaborated with internal departments to deliver targeted content for events, ensuring alignment with organizational goals and member needs.
- Implemented post-event feedback systems, utilizing data to continuously improve event quality and attendee satisfaction.
- [Add any key recognitions or specific milestones achieved related to events.]
Projects Manager
The Association of Residential Managing Agents
London
05.2012 - 03.2022
- Championed effective communication channels between all stakeholders improving transparency and trust in project outcomes.
- Maintained meticulous documentation throughout the course of each project for reference and auditing purposes.
- Conducted regular reviews of project progress with senior management.
- Built strong stakeholder relationships, fostering collaboration and buy-in for major initiatives.
- Managed the logistics and execution of ARMA’s flagship events, including [insert names of conferences, workshops, and member networking events], with up to [number of attendees].
- Worked closely with members to understand their needs, tailoring event content to provide value through professional development, networking, and industry insights.
- Spearheaded the transition to virtual events during the pandemic, increasing accessibility for members and maintaining engagement during challenging times.
- Negotiated and liaised with external vendors, suppliers, and speakers, ensuring events met budgetary and quality standards.
- Successfully organized and managed over [number] conferences and training sessions, consistently achieving high attendee satisfaction ratings.
- Coordinated the development of event materials, including promotional content, training materials, and digital assets, using Adobe Creative Suite.
- Managed the event registration process, ensuring a seamless experience for attendees from sign-up to post-event follow-up.
- Handled event-specific complaints and feedback, resolving issues promptly to maintain strong member relationships.
- [Include specific event-related accomplishments or challenges you overcame.]
Events & Marketing Co-ordinator
Garland International
London
06.1999 - 05.2012
- Played a key role in organizing PR events, industry conferences, and promotional activities for clients in the housing, property, and construction sectors.
- Coordinated logistics for client events, ensuring timely execution and maximum impact.
- Managed relationships with industry professionals, clients, and media representatives to create opportunities for collaboration and exposure at events.
- Contributed to the planning and execution of press events, trade shows, and product launches.
- [Insert specific campaigns or events you worked on that highlight your event management contributions.]
Education
GCSEs -
Dick Sheppard School
City of London 09.1986 - 06.1991
Skills
- Event Management: End-to-end event planning, coordination, and execution
- Stakeholder Engagement: Relationship management with clients, vendors, and event participants
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Adobe Creative Suite: Acrobat, InDesign, Photoshop, Illustrator
- Budget Management: Managing event budgets, controlling costs, and ensuring financial accountability
- Crisis Management: Handling unexpected challenges and ensuring successful outcomes under pressure
- Virtual Event Management: Planning and executing virtual events and webinars
- Marketing & Promotion: Event marketing, digital campaigns, and attendee engagement strategies
Affiliations
- I have a deep passion for traveling, cooking, eating, and playing badminton, each of which brings something unique to my life. Traveling allows me to immerse myself in different cultures, experience new places, and broaden my perspective. Alongside this, cooking is a creative outlet where I get to experiment with diverse ingredients and flavors, often inspired by my travels. Eating is another joy, as it’s the perfect way to connect with a culture and enjoy the fruits of my culinary adventures. Finally, badminton keeps me active and energized, providing a fun and competitive way to unwind and stay fit. Together, these interests keep my life dynamic and fulfilling.
Accomplishments
Prince 2 Foundation and Practitioner
Associate Member of The Property Institute (ATPI)
Languages
English
Native
Cantonese
Native
Timeline
Events Operations Manager
The Property Institute
03.2022 - Current
Projects Manager
The Association of Residential Managing Agents
05.2012 - 03.2022
Events & Marketing Co-ordinator
Garland International
06.1999 - 05.2012
GCSEs -
Dick Sheppard School
09.1986 - 06.1991
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