Yemi Ojo

• Reviewed client financial histories thoroughly before making decisions on their respective claims.
• Improved customer satisfaction by addressing and resolving PPI claims promptly. Achieved average completion rate of 90% per week.
• Carried out diligent incident investigations to eliminate future financial errors.
• Informed customers of changes to products, services and laws affecting current accounts.
• Safeguarded company reputation through stringent operational compliance.
• Advised customers on financial products to suit personalised needs.
• Maintained up-to-date knowledge of regulatory changes affecting PPI products, enhancing service quality.
• Implemented risk assessment procedures, minimising potential errors in claim processing.
• Streamlined operations by implementing effective data management systems for tracking PPI claims.
• Actively participated in team meetings, contributing valuable insights into improving case handling efficiency.
• Provided detailed advice on PPI policies to assist customers in understanding their rights.
• Managed high-volume workload up to 150 cases per week, ensuring all cases were processed in timely manner.
• Assessed claim validity, ensuring proper payment and account adjustments.
• Enhanced team productivity with efficient handling of PPI inquiries.
• Maintained strict confidentiality regarding client information as per data protection regulations.
• Utilised specialist software tools for efficient record-keeping and case tracking of PPI claims.
• Liaised with other departments for swift resolution of complex cases.
• Communicated claims process to customers and resolved queries to maintain satisfaction.
• Gathered evidence and collated case documentation ahead of PPI claims.
• Prioritised claim handling and processing tasks to achieve call centre KPIs.
• Advised on missold packaged bank accounts and eligibility criteria for claims.
• Understood and recognised missold products to provide helpful customer advice.
• Built rapport and relationships with customers for good communications throughout claims processes.
• Verified client identity and records for full claims compliance.
• Inputted client information and updated with PPI case progress for accurate records.
• Established claims eligibility by verifying client information with banks and lenders.
• Handled all claims and communications within established service level agreements.
• Escalated critical claims or complex situations to supervisor for review.
• Kept clients well-informed of claim updates and case progress.
• Achieved positive claim outcomes through careful case management.

• Managed job postings on various platforms, attracting a diverse range of applicants.
• Compiled reports detailing recruitment metrics for upper management review.
• Assisted in interview scheduling, facilitating timely meetings between hiring managers and applicants.
• Streamlined recruitment process by implementing efficient administrative procedures.
• Coordinated reference checks to validate applicant information and qualifications.
• Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
• Implemented GDPR guidelines in handling sensitive applicant data, ensuring company compliance.
• Kept abreast of current employment law changes; relayed relevant information to senior management.
• Provided group training courses to enhance candidates on-job performance in line with company standards.
• Reduced staff turnover through improved training and incentive schemes.
• Interviewed and hired staff fitting job and team requirements.
• Evaluated company performance reports to identify personnel inefficiencies.
• Coordinated staff performance and productivity assessments.

• Assisted with daily living activities, enhancing residents' comfort and well-being.
• Maintained clean and hygienic surroundings, promoting health and safety standards.

• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Liaised with external and internal professionals to provide holistic support.
• Reported on clients' progress to evaluate service impact.

• Counselled clients through difficult times using approved and compassionate strategies.

• Supported clients with rehabilitation and socialisation in community settings.
• Assessed clients and documented information for records and analysis.
• Assisted with housekeeping tasks, creating a tidy environment conducive to healing.

• Aided in physical therapy exercises to accelerate recovery processes.
• Documented all care provided accurately, improving communication amongst team members.

• Provided emotional support for distressed individuals to foster calm environments.
• Encouraged participation in recreational activities for enhanced quality of life.

• Enhanced patient dignity with respectful personal care assistance.
• Assisted on ward units with record keeping and financial planning for service users in line with identified needs; liaising with families and social workers.
• Facilitated social activities for improved mental stimulation and engagement.

Prepared and processed BACS payments, ensuring timely transactions.

Carrying out currency translation for overseas shipments into £pounds equivalents for invoice costing

• Posted financial data to appropriate accounts in ORACLE accounting system.
• Scanned purchase invoices, locating and correcting any errors.
• Distributed invoices, answering payee queries and communicating deadlines.
• Updated records in ORACLE to keep account totals correct and current.
• Tracked resolutions of invoice disputes for transparency.
• Processed transactions by assessing accuracy and completeness of information.

• Matched and coded up to 200 invoices weekly, demonstrating extreme attention to detail.
• Prioritised administrative tasks based on tight deadlines.
• Created and edited weekly Creditors Summary Report on spreadsheets using Microsoft Excel for reconciliation with General ledger balances.
• Uploaded invoices using [Software] after verifying data..
• Verified invoices against purchase orders to support smooth execution of month-end processes.
• Cross-checked incoming invoices against purchase orders, minimising errors.
• Liaised with suppliers to resolve invoice discrepancies.
• Managed supplier payment process, improving financial accuracy.
• Maintained confidentiality of all financial data, fostering trust across the organisation.
• Monitored and chased overdue payments to maintain good relationships with suppliers.
• Reconciled purchase orders with invoices, enhancing reporting accuracy.
• Updated and maintained vendor database for efficient record keeping.