Yemane Zerezghi
London
Summary
I am a strategic and analytical thinker with an acute interest in discovering innovative solutions. As an IT professional, I have a hybrid approach, understand IS/IT projects, and can supervise technical professionals. I also understand information management, problem-solving skills, and technology well. I am willing to learn and adapt quickly to the latest IT changes to improve efficiency and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy IT Systems Manager
NWLP
London
01.2023 - Current
- Oversee IT systems analysts and helpdesk specialists
- Set KPIs and identify CSFs to support the Trust IT strategic direction and objectives
- Efficiently manage user INC/SRQ/RFC and communicate with stakeholders
- Proactively troubleshoot issues & exceed expectations while working to deadlines
- Establish effective comms links with external agencies including Trusts, GP practices, CCGs, Community Trusts and suppliers
- Produce four different reports and trend analyses for SMT, Divisional/Senior Managers and Pathology IT Colleagues
Managed Applications Support Deputy Manager
ICHNT
London
03.2021 - 12.2022
- Oversee lead analysts responsible for supporting Imperial clinical applications
- Provide advice, direction & resolution on issues that impact the project's progress
- Monitor and troubleshoot issues, identify and mitigate risks, and continuously automate checks and balances
- Prepared written communications, reports & documents for smooth operations
- Develop and implement performance improvement strategies to promote continuous improvement
ICT Systems Access Deputy Manager
ICHNT
London
10.2014 - 02.2021
- Provided users' RBAC rights to all ICT-supported IS per IG Toolkit and DPP
- Provided specialist management and advice that ensured effective EPR integration
- Ensured Toolkit compliance, carried out internal audits and mitigating actions
- Reviewed, developed and refined RA processes for EPR Security Service
- Facilitated the Trust's agreed access control positions and link to ESR positions
- Investigated and took ownership of complex queries and liaised with stakeholders
Lead Web Developer
Megarh Ltd
London
08.2011 - 09.2014
- Supervised junior developers; allocated & monitored workloads
- Produced actionable development plans and budgets that fit client requirements
- Reviewed web development lifecycle for responsiveness and effectiveness
- Applied the latest emerging technology and project application trends to update/maintain site applicability
Education
Master of Science - IT Project Management
Stockholm University
Stockholm12.2023
Master of Science - Management and Information Systems: Change and Development
University of Manchester
Manchester08.2021
Bachelor of Science - Computer Science
South Bank University
London09.2011
Skills
- Change management consultant
- IT Systems analyst
- IT Application analyst
- IT project management
- IT business analyst
- IT Strategy
- Leadership
Certification
- ITIL 4 Foundation Certificate in IT Service Management, AXELOS Global Best Practice, Nantwich, 10/21
- Querying Data with Transact - SQL, QA Ltd, London, Greater London, 09/21
- Professional Development, London South Bank University, London, Greater London, 01/16
- Prince2 Foundation Certificate, AXELOS Global Best Practice, Nantwich, 04/15
- Unique Certificate in Systems and Networking (UCSN), Crewe, 08/13
Timeline
Deputy IT Systems Manager
NWLP
01.2023 - Current
Managed Applications Support Deputy Manager
ICHNT
03.2021 - 12.2022
ICT Systems Access Deputy Manager
ICHNT
10.2014 - 02.2021
Lead Web Developer
Megarh Ltd
08.2011 - 09.2014
Master of Science - IT Project Management
Stockholm University
Master of Science - Management and Information Systems: Change and Development
University of Manchester
Bachelor of Science - Computer Science
South Bank University
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