YELYZAVETA (ELIZABETH) MARTYNENKO
London
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Administrative Assistant / Receptionist
BSGS College
04.2023 - Current
- Engage in comprehensive administrative support, handling various tasks to ensure the efficient operation of the office
- Collaborate with team members to coordinate and execute administrative processes
- Manage communication and correspondence, both internal and external, ensuring professionalism and accuracy
- Effectively communicate with individuals from around the world in Spanish, Portuguese, Ukrainian, Russian, and English
- Execute general office duties, including data entry, filing, and maintaining organized documentation
- Provide assistance in event planning and coordination, contributing to successful and well-executed functions
- Utilize strong organizational skills to streamline office procedures and enhance overall efficiency.
Spanish Customer Service Advisor
Foundever (Sykes Enterprises, Incorporated)
11.2022 - 04.2023
- Provided first-class support and acted as a point of escalation in the resolution of client inquiries
- Translated customer inquiries to and from English to assist customers effectively
- Developed a comprehensive knowledge of client products and services
- Recognised when a problem or query should be transferred to another department or a more senior member of staff
- Handled all correspondence as requested/required
- Logged all calls/contacts accurately and in line with procedures
- Met and overachieved minimum monitoring criteria
- Achieved daily/weekly objectives.
Spanish Customer Care Manager
LetyShops
06.2021 - 10.2022
- Built client relationships by responding to inquiries (35+ cases per day), identifying and assessing clients' needs, resolving problems, and following up with existing clients
- Created customer support strategies to increase positive user feedback (by 10% in one quarter)
- Generated 10+ creative tickets, avoiding the 'one-size-fits-all' response to make customers feel cared for and encouraged
- Performed duties and provided service in accordance with established operating procedures and company policies
- Provided training and mentoring to a new team member.
Education
Bachelor’s Degree in Spanish Language and Literature, second foreign language (English) and translation. -
Kyiv National Language University
Kyiv, UkraineSkills
- Software Proficiency: MS Office, Google Suite, Zendesk, Salesforce, SAP, Avaya
- Data organization
- Documentation and control
- School records management
- Recordkeeping and File Management
- Student Counseling
- New Student Orientation
- Student Guidance
- Student Registration
- Records Management
- Multilingual: English (C1 Advanced), Spanish (C1 Advanced), Ukrainian (Native), Russian (Native), Portuguese (A2 Beginner)
- Customer Service
- Dependable and Responsible
- Analytical and Critical Thinking
- Excellent Communication
- Active Listening
Timeline
Administrative Assistant / Receptionist
BSGS College
04.2023 - Current
Spanish Customer Service Advisor
Foundever (Sykes Enterprises, Incorporated)
11.2022 - 04.2023
Spanish Customer Care Manager
LetyShops
06.2021 - 10.2022
Bachelor’s Degree in Spanish Language and Literature, second foreign language (English) and translation. -
Kyiv National Language University
Similar Profiles
Naomi WoodstockNaomi Woodstock
Casual Relief Teacher and 0.4 FTE Contract at Trinity College North (Evanston South), Immanuel College GawlerCasual Relief Teacher and 0.4 FTE Contract at Trinity College North (Evanston South), Immanuel College Gawler
Aabha SharmaAabha Sharma
Regional Director of Operations at PrimaCorp. Group (Visual College Of Art And Design, CDI College, Reeves College)Regional Director of Operations at PrimaCorp. Group (Visual College Of Art And Design, CDI College, Reeves College)
TATE MENDES DA MATATATE MENDES DA MATA
Student Representative Council + Year 12 Student Leader at Copperfield College + Springside CollegeStudent Representative Council + Year 12 Student Leader at Copperfield College + Springside College
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler