Yelyzaveta Yurlova
Froxfield,Wiltshire
Summary
Dedicated professional with a strong foundation in customer service, known for excellent communication skills and a friendly, approachable personality. Demonstrates exceptional teamwork and problem-solving abilities, consistently delivering results in fast-paced environments. A fast learner with proven multitasking capabilities, committed to leveraging these skills to enhance customer satisfaction and drive team success.
Overview
4
4
years of professional experience
Work history
Assistant manager
Call Centre
Kyiv, Kyiv Oblast
2024.06 - 2025.03
- Assisted with daily team coordination and customer support
- Helped resolve customer issue in a calm and professional manner
- Worked in a fast-paced environment while managing multiple tasks
- Supported staff communication and organisation
- Maintained high standards of customers service
Retail assistant
Shalfiki
Kyiv, Kyiv Oblast
2021.07 - 2023.05
- Created and prepared handmade merchandise for customers
- Assisted customers with purchases and product recommendations
- Handled transactions, maintaining accurate till records.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Worked closely with customers to provide a welcoming experience
Education
Gymnasium
Kyiv 09/2012 - 05/2021
Skills
- Customer service
- Teamwork
- Communication skills
- Fast learner
- Multitasking
- Problem solving
- Friendly and approachable personality
Languages
Ukrainian
Native
Russian
Native
English
Advanced
Timeline
Assistant manager
Call Centre
2024.06 - 2025.03
Retail assistant
Shalfiki
2021.07 - 2023.05
Gymnasium
09/2012 - 05/2021