Yelyzaveta Fanina
Chorley,UK
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Passenger service agent
Menzies Aviation
Manchester, UK
2023.07 - Current
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Enhanced overall airport efficiency by coordinating effectively with ground staff.
- Delivered excellent customer service to ensure repeat business from passengers.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
Front desk receptionist
Shangri La Hotel
Dubai, UAE
2021.08 - 2023.04
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Streamlined communication between different departments through efficient message handling.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Handled various administrative duties like filing paperwork or updating databases diligently.
Education
Master of Science - Psychology
The Kherson State University
Kherson, Ukraine 2008.09 - 2013.06
Skills
- Time efficiency
- Listening attentively
- Safety consciousness
- Advanced computer literacy
Timeline
Passenger service agent
Menzies Aviation
2023.07 - Current
Front desk receptionist
Shangri La Hotel
2021.08 - 2023.04
Master of Science - Psychology
The Kherson State University
2008.09 - 2013.06