Yeliz Erdem
London,United Kingdom
Summary
A skilled professional with expertise in research and policy analysis, qualitative research methods, and socio-economic and urban policy analysis. Demonstrates proficiency in programme and operational support, stakeholder coordination, and administrative functions. Adept at documentation, reporting, data management, and record keeping. Utilises advanced technical skills, including Microsoft Excel for data tracking and reporting. Committed to process improvement and GDPR compliance coordination while fostering cross-cultural collaboration through effective communication. Career goals include advancing governance and compliance frameworks to enhance organisational efficiency.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work history
Supervisor
Coqfighter
London, United Kingdom
2025.11 - 2026.03
- Supervise daily restaurant operations and coordinate front-of-house staff during high-volume service periods.
- Support team management, task allocation, and onboarding of new staff, ensuring efficient operational workflows.
- Monitor service quality and respond to customer enquiries, maintaining high standards of client service.
- Maintain operational records and assist with administrative tasks related to scheduling and reporting.
- Facilitate communication between staff and management to ensure smooth service delivery.
Waitress
Natural Kitchen
London, United Kingdom
2025.05 - 2025.10
- Managed customer service and order coordination in a fast-paced hospitality environment.
- Maintained accurate order records and supported efficient service operations.
- Collaborated with kitchen and front-of-house teams to manage busy service periods.
Barista
Megan's
London, United Kingdom
2023.11 - 2024.04
- Prepared beverages and managed customer interactions in a high-volume café setting.
- Maintained cleanliness and compliance with food safety standards.
- Supported team coordination during peak service periods.
Sourcing Analyst
WNS Procurement
Istanbul, Turkey
2021.10 - 2023.08
- Conducted market research and supplier analysis to support procurement strategies and vendor selection.
- Implemented supplier evaluation frameworks, improving transparency and efficiency in procurement processes.
- Redesigned RFP templates and evaluation criteria, strengthening supplier selection processes.
- Coordinated GDPR compliance documentation with suppliers and internal teams.
- Maintained procurement records and supported reporting and documentation processes.
Research Intern
Istanbul Policy Center
Istanbul, Turkey
2020.06 - 2020.08
- Conducted literature reviews and policy analysis supporting urban development research across nine Turkish cities (İzmir, Konya, Eskişehir, Bursa Adana, Mersin, Diyarbakır, Gaziantep, Samsun, Kayseri).
- Analysed media and policy sources to identify trends in urban development and sustainability.
- Synthesised research findings into reports supporting ongoing policy research.
- Contributed to interim reporting submitted to TÜBİTAK, documenting research findings.
Education
MA - Urban Studies (Sociology)
Goldsmiths, University of London
2023.10 - 2024.10
BA - Political Science
Sabancı University
Istanbul, Turkey 2014.09 - 2021.08
Certificate of Higher Education - International Relations
Humboldt-Universität zu Berlin
Berlin, Germany 2019.07 - 2020.08
GCSEs - High School
Lycéee Français Notre Dame De Sion à Istanbul
Istanbul, Turkey 2009.09 - 2014.06
Skills
- Research & Policy Analysis
- Qualitative research methods
- Literature reviews and evidence synthesis
- Socio-economic and urban policy analysis
- Programme & Operational Support
- Stakeholder coordination
- Administrative and operational support
- Documentation and reporting
- Data management and record keeping
- Monitoring & Analytical Support
- Market research and supplier analysis
- Data analysis and reporting
- Evaluation frameworks
- Governance & Compliance
- Procurement processes
- GDPR compliance coordination
- Process improvement
- Communication
- Stakeholder communication
- Cross-cultural collaboration
- Professional report writing
- Technical Skills
- Microsoft Excel
- Data tracking and reporting tools
Volunteering & Community Engagement
- Volunteer Educator, Civic Involvement Projects - Sabancı University, Designed and delivered educational workshops for children from disadvantaged backgrounds., Facilitated discussions on gender equality, diversity, and social inclusion., Collaborated with volunteers to develop participatory educational activities.
- Volunteer, LÖSEV - Foundation for Children with Leukaemia, Supported community outreach, fundraising events, and awareness campaigns., Assisted with coordination and communication among volunteers during campaigns.
Languages
Turkish
Native
English
Advanced
French
Upper intermediate (B2)
References
- Eman al-Maadeed, Lecturer of Sociology
Goldsmiths, University of London
E.AlMaadeed@gold.ac.uk
+44 7447777079
- Doruk Aydın, EMEA Operations Director
WNS Procurement
Doruk.Aydin@wns.com
+90 5333522168
Timeline
Supervisor
Coqfighter
2025.11 - 2026.03
Waitress
Natural Kitchen
2025.05 - 2025.10
Barista
Megan's
2023.11 - 2024.04
MA - Urban Studies (Sociology)
Goldsmiths, University of London
2023.10 - 2024.10
Sourcing Analyst
WNS Procurement
2021.10 - 2023.08
Research Intern
Istanbul Policy Center
2020.06 - 2020.08
Certificate of Higher Education - International Relations
Humboldt-Universität zu Berlin
2019.07 - 2020.08
BA - Political Science
Sabancı University
2014.09 - 2021.08
GCSEs - High School
Lycéee Français Notre Dame De Sion à Istanbul
2009.09 - 2014.06