Yehonatan Shapira

Engaged with guests to elevate the restaurant's signature experiential fine-dining atmosphere through refined communication, personalized menu guidance, and culinary storytelling, building rapport with international clientele and developing strong skills in cultural communication, service coordination, conflict resolution, and sales awareness through strategic menu promotion and understanding guest preferences, consistently delivering hospitality aligned with a globally recognized standard of excellence.

Directed the operational performance of a high-volume, concept-driven restaurant, leading hiring, onboarding, training, and staff management to elevate service standards and strengthen team culture. Coordinated communication and workflow between kitchen and floor teams, optimized service efficiency and guest flow, and introduced operational improvements that supported consistency, cost awareness, and brand identity. Oversaw service quality, addressed escalated guest or staff issues, and reinforced a professional, motivated, and hospitality-focused working environment aligned with the restaurant's vision.

Gained significant leadership experience as an awarded department sergeant, commanding and training a unisex team of 40 soldiers and overseeing their operational readiness, discipline, and performance. Strengthened high-stakes decision making, time management, and team leadership while operating under pressure, adapting to rapidly changing environments, and maintaining accountability, safety, and morale in challenging conditions.