Yee Mui Maria Au

• Led and supervised the cabin crew team during flights, ensuring compliance with safety and high service standards
• Ensured compliance with airline policies, safety protocols, and regulatory requirements
• Provided mentorship and guidance to cabin crew members, supporting their development
• Maintained calm under pressure, successfully handling emergency situations
• Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays

• Carried out in-flight safety and security procedures
• Provided customer service, addressing passenger needs and requests
• Fostered good relationships with passengers from diverse cultural backgrounds promoting inclusive atmosphere onboard
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability

Carried out in-flight safety and security procedures

• Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations
• Provided in-flight services
• Merchandised duty-free products with various product knowledge
• Fostered good relationships with passengers from diverse cultural backgrounds promoting inclusive atmosphere onboard

• Carried out in-flight safety and security procedures
• Provided excellent customer service with exceeds passengers' expectations
• Anticipated and responded to passengers' needs professionally
• Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
• Handled special needs of children, elderly and individuals with disabilities.

• Monitored vital signs, ensuring optimal health condition.
• Ensured dietary requirements met through meal preparation and assistance
• Worked closely with veterinary team to provide excellent animal care
• Calmed anxious pets during exams or treatments for smoother procedure
• Restrained or held animals during treatment, allowing veterinarian to carry out precise tasks

• Conducted pre-flight briefings for effective communication amongst crew
• Managed designated cabin
• Ensured highest level of customer service was being provided to passenger by cabin crew
• Gave feedback to crew members on their performance and coaching for improvements
• Delivered personalized service to business class passengers for increased satisfaction

• Carried out in-flight safety and security procedures
• Provided excellent customer service with exceeds passengers' expectations
• Anticipated and respond to passengers' needs professionally
• Merchandised duty-free products with various product knowledge
• Participated actively in pre-flight briefings, gaining awareness of relevant details about journey ahead for better preparedness
• Handled special needs of children, elderly and individuals with disabilities