Summary
Overview
Work history
Education
Skills
LANGUAGES
Certification
EXPECTED SALARY
AVAILABILITY
Timeline
Generic

Yee Mui Maria Au

Summary

Enthusiastic Senior Crew Member with over 15 years of cabin service experience. Demonstrated expertise in delivering world-class customer service, maintaining cabin safety standards, and managing onboard operations with professionalism and efficiency. Adept at handling emergency situations, resolving passenger concerns, and collaborating with multicultural teams to ensure seamless flight experiences. Recognized for exceptional interpersonal skills, adaptability, and dedication to exceeding passenger expectations while upholding airline policies and safety regulations. Committed to enhancing operational efficiency and safety standards within the aviation industry.

Overview

21
21
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Senior Cabin Crew Member

Ascend Airways
06.2025 - 04.2026
  • Led and supervised the cabin crew team during flights, ensuring compliance with safety and high service standards
  • Ensured compliance with airline policies, safety protocols, and regulatory requirements
  • Provided mentorship and guidance to cabin crew members, supporting their development
  • Maintained calm under pressure, successfully handling emergency situations
  • Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays

Cabin Crew

Ascend Airways
11.2024 - 05.2025
  • Carried out in-flight safety and security procedures
  • Provided customer service, addressing passenger needs and requests
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting inclusive atmosphere onboard
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability

Cabin Crew

EasyJet
04.2024 - 10.2024

Carried out in-flight safety and security procedures

  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations
  • Provided in-flight services
  • Merchandised duty-free products with various product knowledge
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting inclusive atmosphere onboard

Cabin Crew

Cathay Pacific Airways Limited
10.2022 - 08.2023
  • Carried out in-flight safety and security procedures
  • Provided excellent customer service with exceeds passengers' expectations
  • Anticipated and responded to passengers' needs professionally
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Handled special needs of children, elderly and individuals with disabilities.

Patient Care Assistant, Vet Assistant Trainee

The CityU Veterinary Medical Centre
08.2021 - 10.2022
  • Monitored vital signs, ensuring optimal health condition.
  • Ensured dietary requirements met through meal preparation and assistance
  • Worked closely with veterinary team to provide excellent animal care
  • Calmed anxious pets during exams or treatments for smoother procedure
  • Restrained or held animals during treatment, allowing veterinarian to carry out precise tasks

Flight Purser

Cathay Pacific Airways Limited
03.2012 - 10.2020
  • Conducted pre-flight briefings for effective communication amongst crew
  • Managed designated cabin
  • Ensured highest level of customer service was being provided to passenger by cabin crew
  • Gave feedback to crew members on their performance and coaching for improvements
  • Delivered personalized service to business class passengers for increased satisfaction

Cabin Crew

Cathay Pacific Airways Limited
05.2005 - 03.2012
  • Carried out in-flight safety and security procedures
  • Provided excellent customer service with exceeds passengers' expectations
  • Anticipated and respond to passengers' needs professionally
  • Merchandised duty-free products with various product knowledge
  • Participated actively in pre-flight briefings, gaining awareness of relevant details about journey ahead for better preparedness
  • Handled special needs of children, elderly and individuals with disabilities

Education

Bachelor's degree - Hotel and Hospitality Management

University of Strathclyde
01.2006 - 10.2007

Higher Diploma - Hotel and Catering Management

Hong Kong Institute of Vocational Education (Chai Wan)
Hong Kong
09.1999 - 06.2002

Secondary 7 - Hong Kong Advanced Level Examination

Sung Tsun Secondary School, Sai Kung
Hong Kong
09.1998 - 07.1999

Humaniora Nieuwen Bosch, Belgium
Ghent
09.1997 - 07.1998

Secondary 6 -

Sung Tsun Secondary School, Sai Kung
Hong Kong
09.1996 - 07.1997

Secondary 1 – 5 - Hong Kong Certificate of Education Examination

Our Lady of The Rosary College
Hong Kong
09.1991 - 07.1996

Skills

  • Safety and Emergency Procedure
  • Boeing B737-800/Max 8, B777-200/300/ER, B747-400
  • Airbus A319, A320, A321neo, A330, A340 and A350
  • First Aid & CPR
  • Crew Resource Management
  • Customer Service Excellence
  • Conflict Resolution
  • Teamwork & Collaboration
  • Cultural Awareness & Diversity
  • Adaptability & Flexibility
  • PC skills (Word, Excel, and PowerPoint)

LANGUAGES

English Fluent in spoken and written
Fluent
Mandarin Fluent in spoken
Fluent
Chinese (Cantonese)
Native
Dutch
Beginner

Certification

Cabin Crew Attestation

EXPECTED SALARY

Negotiable

AVAILABILITY

Immediately

Timeline

Senior Cabin Crew Member

Ascend Airways
06.2025 - 04.2026

Cabin Crew

Ascend Airways
11.2024 - 05.2025

Cabin Crew

EasyJet
04.2024 - 10.2024

Cabin Crew

Cathay Pacific Airways Limited
10.2022 - 08.2023

Patient Care Assistant, Vet Assistant Trainee

The CityU Veterinary Medical Centre
08.2021 - 10.2022

Flight Purser

Cathay Pacific Airways Limited
03.2012 - 10.2020

Bachelor's degree - Hotel and Hospitality Management

University of Strathclyde
01.2006 - 10.2007

Cabin Crew

Cathay Pacific Airways Limited
05.2005 - 03.2012

Higher Diploma - Hotel and Catering Management

Hong Kong Institute of Vocational Education (Chai Wan)
09.1999 - 06.2002

Secondary 7 - Hong Kong Advanced Level Examination

Sung Tsun Secondary School, Sai Kung
09.1998 - 07.1999

Humaniora Nieuwen Bosch, Belgium
09.1997 - 07.1998

Secondary 6 -

Sung Tsun Secondary School, Sai Kung
09.1996 - 07.1997

Secondary 1 – 5 - Hong Kong Certificate of Education Examination

Our Lady of The Rosary College
09.1991 - 07.1996
Yee Mui Maria Au