Yee Man Wong

• Facilitated delivery of consistent service to meet and exceed targets.
• Coordinated with external vendors to arrange catering and entertainment for events.
• Addressed guest inquiries and requests with timely and friendly assistance.
• Managed telephone calls and emails to organise reservations and provide venue information.
• Handled patron disputes with effective communication and high-quality service.
• Prepared venues for special events to enhance the club experience for patrons.
• Communicated escalated issues to management for prompt resolution.

• To maintain overall efficiency and operation of the Slots department through, maintaining the highest standard of efficiency, customer service and security in accordance with the policies and procedures of the company.
• Promotion of Player Rewards system to all customers. • Assist management in all areas of promotion and customer service as directed.
• Be vigilant and alert and bring all fraudulent or suspicious behaviour to the attention
• Served customers with excellent customer service skills to facilitate positive experiences.
• Handled complaints and reported incidents to management.
• Ran daily functions of tote operations.
• Adhered to ethical code of conduct for gambling.
• Stayed up-to-date on policies and rules to maintain consistency.

• Support and assist the management to carry out any reasonable instructions in an efficient and timely manner and generally contribute towards the efficient running of the casino operation
• Demonstrate knowledge of slot machine/gaming equipment and operation.
• Carry out maintenance of gaming machines/equipment.
• Have knowledge of statutory requirements in term of the gaming laws, liquor laws and other related subjects.

• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.

• Exchanged legal currency for gambling chips and coin money.

• Conducted games such as American roulette, Blackjack and Three card poker by explaining rules, taking bets and delivering payouts.

• Participated in short-handed games to meet required minimum number of players and keep gameplay moving.

• Greeted guests in pleasant and courteous manner.

Provided outstanding customer service from arrival to departure for first-class casino experiences.

• Provided bespoke customer interactions, tailored to game abilities and experience.

• Welcomed guests with personable aatude and smile
• Confirmed legal drinking age of customers and disconPnued service to intoxicated guests to eliminate liability and adhere to legal restricPons.

• Guaranteed positive customer experiences and resolved all customer complaints.
• Submitted loan applications to the underwriter for verification and recommendations.
• Developed prospects for new loans by conducting cold calls weekly. Recommended loan approvals and denials based on customer loan application reviews.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Maintained strict confidentiality of bank records and client information.
• Assisted customers with varying questions using product knowledge and service expertise.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Managed high-volume customer queries simultaneously through effective multitasking.