YAZZID BIN RAMLI
SETAPAK
Summary
Accomplished leader specializing in strategic planning and team development. Known for strong financial acumen and customer service excellence, consistently achieving operational goals and fostering a high-performing workforce.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Bananabro Restaurant
07.2025 - Current
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Monitored staff performance and developed improvement plans.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
Sales Consultant
Honda Malaysia Sdn Bhd
02.2015 - 06.2025
- Handled customer objections with professionalism, converting potential lost sales into successful transactions.
- Advised customers on product range, price, delivery, warranties and product use.
- Negotiated closures by successfully overcoming customer objections through skilful sales techniques and extensive product knowledge.
- Demonstrated products to customers to show features and promote items.
- Facilitated smooth handovers of vehicles to customers, ensuring all paperwork and pre-delivery requirements were met.
Sales Executive
Sime Darby Auto Hyundai
11.2015 - 01.2019
- Achieved company targets by implementing successful sales strategies.
- Built exceptional customer satisfaction by delivering friendly service.
- Shared comprehensive brand and product knowledge to maximise sales.
- Liaised with potential customers to determine needs and provide recommendations.
- Cold called customers to build lead database.
- Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.
- Assessed trade-in vehicles, offering fair valuations that aligned with current market rates.
- Maintained accurate customer records, recording data in CRM system for future follow-ups.
- Discussed vehicle features and benefits to support customers in informed decision-making.
- Organised and executed test drives, ensuring compliance with all safety regulations.
- Kept showrooms and forecourts immaculately clean and tidy, upholding positive brand image and reputation.
Restaurant Manager / Trainer
Burger King Malaysia
01.2004 - 07.2015
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Developed and maintained relationships with local businesses to boost community engagement and store profile.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Scheduled employees to keep shifts well-staffed.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Educated staff members on procedural and menu changes.
Education
SPM -
Sekolah Menengah Taman Melati
Kuala Lumpur, 1401-1998
Skills
- Customer service
- Staff motivation
- Staff recruitment
- Data analysis
- Performance monitoring
- Budget management
- Operational planning
- Inventory control and record keeping
- Staff training and development
- Food service background
- Decision making
- Labour and food cost control
Timeline
Restaurant Manager
Bananabro Restaurant
07.2025 - Current
Sales Executive
Sime Darby Auto Hyundai
11.2015 - 01.2019
Sales Consultant
Honda Malaysia Sdn Bhd
02.2015 - 06.2025
Restaurant Manager / Trainer
Burger King Malaysia
01.2004 - 07.2015
SPM -
Sekolah Menengah Taman Melati