Yaw Owusu Frimpong
Health and Safety Officer
Sunderland
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Hospitality Worker (Part Time)
C&P R. Agency ( Stadium Of Light And St James Park
10.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Warehouse Operative (Part Time)
First 4 Recruitment (DPD Group)
07.2022 - Current
- Used pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Use handheld scanners to scan parcels identifying their route numbers.
- Stacking parcels and boxes on pallets for loading purposes
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Occupational Health and Safety Executive
Godrej Consumer Product Limited- FMCG Manufacturing Company
02.2020 - 05.2022
- Conducting routine and targeted safety inspections and investigations to help aid in decision-making
- Develop and manage emergency procedures and communicate with staff
- Collaborated closely with Human Resources to ensure that all new employees received proper safety training and orientation.
- Identifying potential hazards and taking corrective measures to address
- Conduct accident and incident investigations.
- Improved workplace safety by conducting regular risk assessments and implementing necessary control measures.
- Implemented a Safety KPI system that helped track improvements in injury rates over time.
- Organized regular toolbox talks to discuss specific job hazards with workers, enhancing their understanding of risks associated with their tasks.
- Coordinated emergency response drills for various potential scenarios, increasing preparedness and reducing response time during actual events.
- Audited internal processes for adherence to safety protocols, identifying areas for improvement and implementing corrective actions accordingly.
- Facilitated open communication channels between employees and management regarding safety concerns, fostering a culture of transparency and collaboration.
Warehouse Executive
Godrej Consumer Product Limited- FMCG Manufacturing Company
02.2018 - 03.2020
- Supervises safe receipt of goods to the storage house
- Control Inventory levels by conducting a physical count
- Supervise the issuing of Raw Materials for production purposes
- Maintains the physical condition of the warehouse by planning and designing the layout
- Making available finished products ready for customers' demand
- Aligning with logistics firms for the carrier of goods.
- Ensured all warehouse equipment was properly maintained and serviced regularly, minimizing downtime due to mechanical failures or malfunctions.
- Conducted regular inventory audits to maintain accurate stock levels and prevent stockouts or overstocking situations from affecting overall operations efficiency.
- Trained and mentored warehouse team members to take on different positions.
- Ensured timely order fulfillment by maintaining accurate records of incoming and outgoing shipments, minimizing delays and customer complaints.
- Monitored stock levels and placed new orders to maintain optimal values.
Human Resource Officer
Poly Tank Ghana- Kraft Division (Corrugated box Manufacturing Company)
03.2017 - 01.2018
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
Warehouse Data entry clerk
Godrej Consumer Product Limited -FMCG Manufacturing Company
09.2015 - 10.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Education
MBA - Business Administration
University of Sunderland
UK11.2024
NEBOSH National Health and Safety Certificate (UK) -
Sheilds, UK
UK08.2024
Bachelor of Arts - Business Education
University For Development Studies
Ghana07.2014
Skills
- Enterprise-Resource-Planning-Software (ERP)
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
- Accident investigation
- Food safety knowledge
- Supply Restocking
- Electrical Safety
- Lockout and tagout procedures
- Hazard Identification
- Report Writing
- Organizational Development
- Workplace inspections
- Shipping and receiving
- Order Picking
- Warehouse Safety
Recommendations
References will be provided upon further request
Organisational Skills
- Prioritization skills
- Decision-making
- Strategic thinking and planning
- Goal setting
Communication Skills
- Being able to understand and empathize with others
- Managing conflict
- Leadership and Building lasting relationships
- Teamwork
- Motivating others
Personal Information
- Date of Birth: 08/17/1989
- Gender: Male
- Nationality: Ghanaian
Timeline
Hospitality Worker (Part Time)
C&P R. Agency ( Stadium Of Light And St James Park
10.2022 - Current
Warehouse Operative (Part Time)
First 4 Recruitment (DPD Group)
07.2022 - Current
Occupational Health and Safety Executive
Godrej Consumer Product Limited- FMCG Manufacturing Company
02.2020 - 05.2022
Warehouse Executive
Godrej Consumer Product Limited- FMCG Manufacturing Company
02.2018 - 03.2020
Human Resource Officer
Poly Tank Ghana- Kraft Division (Corrugated box Manufacturing Company)
03.2017 - 01.2018
Warehouse Data entry clerk
Godrej Consumer Product Limited -FMCG Manufacturing Company
09.2015 - 10.2016
MBA - Business Administration
University of Sunderland
NEBOSH National Health and Safety Certificate (UK) -
Sheilds, UK
Bachelor of Arts - Business Education
University For Development Studies
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