YAW OPPONG BOATENG
London
Summary
Driven and detail-oriented professional with extensive experience in office administration and customer service, notably at Sainsbury's Distribution Centre. Excelled in data entry, spreadsheet management, and relationship building, enhancing operational efficiency and client satisfaction. Proven track record of implementing improvements and maintaining high productivity standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sainsburys Distribution Centre
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Clerk
CITY OF FAITH MINISTRIES
02.2021 - Current
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Input data into spreadsheets and databases.
Administrator
NEWSTEP LIVE
01.2023 - 03.2024
- Maintained personnel records and updated internal databases to support document management.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Representative
GCB Bank
10.2018 - 02.2020
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Master of Science - Finance
UNIVERSITY OF GHANA
05.2023
Bachelor of Arts - Sociology
UNIVERSITY OF GHANA
05.2018
Bachelor of Arts - Human Resources Development
University of Ghana
05.2018
Skills
- Data Entry
- Meeting planning
- Travel Coordination
- Scheduling
- Clerical Support
- Spreadsheet Management
- Office Administration
- Administrative Support
- Social Media Management
- Quickbooks
- English Fluency
- Account Management
- Relationship Building
Certification
level 1 and 2 Asscociate of the chartered institute of bankers
Timeline
Administrative Assistant
Sainsburys Distribution Centre
04.2023 - Current
Administrator
NEWSTEP LIVE
01.2023 - 03.2024
Administrative Clerk
CITY OF FAITH MINISTRIES
02.2021 - Current
Customer Service Representative
GCB Bank
10.2018 - 02.2020
Master of Science - Finance
UNIVERSITY OF GHANA
Bachelor of Arts - Sociology
UNIVERSITY OF GHANA
Bachelor of Arts - Human Resources Development
University of Ghana
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