Yaw Asamoah Djarbeng
Luton
Summary
Dedicated professional with a strong foundation in customer service orientation, leadership, and cultural awareness. Skilled in independent working, planning and organisation, and maintaining workplace cleanliness while ensuring productivity and efficiency. Demonstrates professionalism, patience, resilience, and effective equipment handling to meet customer-focused goals. Committed to continuous learning and time efficiency to drive success in dynamic environments. Determined to join a company where I can add value to and help improve its productivity.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Factory operator
Vauxhall Motors Ltd
Luton
06.2024 - 12.2024
- Fed robots with car parts for assembling
- Managed and organised grounds for car accessories
- Reported influx and shortages on car parts to team leaders
- Kept inventory of major and minor mechanical faults and communicated them for quality assurance
- Liased with maintenance team on breakdown of Robots
Janitor
AJC Trailers
Luton, UK
01.2024 - 04.2024
- Floor cleaning: Sweeping, vacuuming, mopping, and polishing floors
- Surface cleaning: Dusted furniture, wiping down countertops, and sanitizing high-touch areas in the cabins
- Window cleaning: Washed interior and exterior windows in the cabins
- Inventory management: Maintained cleaning supplies and reporting shortages
- Compliance with safety standards: Adhered to cleaning procedures and safety regulations
- Prioritised high-traffic areas during peak hours; managed efficient workflow without causing disruptions.
International Students Assistant/ Head of Security
09.2022 - 11.2023
- Provide support and guidance to students who wish to attend universities in the UK, Canada and Australia
- Opened office and welcomed visitors and granted access to building
- Patrolled and closed facility after working hours
- Conducted body screening and searches of male attendants anytime the consultancy organised seminars
- Supported international students throughout the application process, assisting with various queries and provided advice
- Collaborated with universities on available scholarships and presented the best students who meet the requirements
- Gave guidance on and make recommendations on accommodation and jobs to ensure students assimilate and settle easily
- Maintained student records to ensure accurate and consistent record keeping in internal databases and prepared reports as and when needed
Customer and Facility Service Assistant
New Lucky Electricals
09.2020 - 08.2022
- Provided excellent customer service to buyers of electrical products on wholesale basis from neighbouring countries
- Acted as a first point of contact for customers
- Provided advice on electrical products
- Paid attention to customers enquiries and provided suggestions where necessary
- Ensured that products were properly priced
- Maintained and organised products in an easily identifiable and traceable manner
- Maintained good relationship with work colleagues and assisted in house keeping as well as arrangement of stock
- Recorded daily sales and banked funds
Supervisor
Odo Serwaa Foundation
Kumasi, Ashanti
01.2017 - 09.2019
- Monitored employee attendance records for maintaining discipline within the team.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Led team meetings, ensured clear communication amongst all members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Supervised activities of workers and enforced safety regulations.
Education
WASSCE (A Levels equivalent) - General Arts, Literature in English, History, Economics
Winneba School of Business
Ghana 01.2013 - 08.2016
General Science - General Science, Social Studies, Mathematics, English, Sports
Maria Montessori Junior High School
Ghana 01.2009 - 09.2012
Diploma of Higher Education - Diploma of Technology in Information Technology
Accra Institution of Technology
Ghana 04.2018 - 05.2019
Skills
- Customer service orientation
- Independent working
- Planning and organisation
- Good communication
- Professionalism
- Customer focus
- Productivity and efficiency
- Patience and resilience
- Equipment handling
- Continuous learning
- Workplace cleanliness
- Time efficiency
- Cultural awareness
- Leadership
Affiliations
- Football
- Athletism
- Reading
Accomplishments
Sports Prefect honours (Primary and Secondary School)
Certification
Information Technology - May 2019
References
References available upon request.
Timeline
Factory operator
Vauxhall Motors Ltd
06.2024 - 12.2024
Janitor
AJC Trailers
01.2024 - 04.2024
International Students Assistant/ Head of Security
09.2022 - 11.2023
Customer and Facility Service Assistant
New Lucky Electricals
09.2020 - 08.2022
Diploma of Higher Education - Diploma of Technology in Information Technology
Accra Institution of Technology
04.2018 - 05.2019
Supervisor
Odo Serwaa Foundation
01.2017 - 09.2019
WASSCE (A Levels equivalent) - General Arts, Literature in English, History, Economics
Winneba School of Business
01.2013 - 08.2016
General Science - General Science, Social Studies, Mathematics, English, Sports
Maria Montessori Junior High School
01.2009 - 09.2012
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