Yau Ping Tang

Work History

Customer Service Representative

Liverpool Victoria Insurance

Croydon, City of London

03.2023 - Current

Answered customer telephone calls promptly and improved on-hold wait times.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Assisted customers with varying questions using product knowledge and service expertise.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Managed high-volume customer queries simultaneously through effective multitasking.
Maintained compliant documentation on CRM system for reliable company records.
Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Employed active listening and product expertise to successfully resolve inbound queries.

Event Safety Steward

Wise Security

Bexleyheath, Bexley

03.2021 - Current

Remained flexible in rapidly moving environment and adapted to developing situations.
Created hazard-free environment by reporting on building damage and irregularities.
Completed regular patrols after business hours, preventing intrusions and detecting problems.
Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Collaborated with security teams and emergency services to resolve urgent situations.
Eliminated unauthorised access through effective employee and visitor screening.

Steward

Stadium

Coventry, West Midlands

03.2021 - 01.2023

Reported incidents to security team for resolution.
Assessed sites before events to identify potential risks or challenges.
Delivered smooth events with proactive crowd and traffic control.
Enforced social distancing measures to protect guest safety.
Interacted with guests and staff to build rapport.
Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.

Customer Service Coordinator

Lanes Group PLC

Slough, Berkshire

10.2021 - 07.2022

Logged [Timeframe] updates and closed tickets on [Number] orders.
Supported the customer service team with working hours of service level objective administrative assistance, improving operational delivery.
Helped the Customer Service Executive and Customer Service Team to achieve 95% of weekly KPIs.
Completed all system entry requirements timely and accurately using Salesforce.
Facilitated a courteous and professional liaison between purchasers, their agents, contractors and representatives of the developer.
Resolved customer issues efficiently, seeking support from supervisor when necessary.

Front Counter Cashier

Good Earth Chinese Takeaway

Richmond, Richmond upon Thames

12.2019 - 01.2022

Completed opening and closing procedures each day.
Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Reduced customer wait times through optimised checkout processes.
Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Delivered outstanding customer care with proactive sales and listening skills.
Helped meet business needs by working extra shifts.
Handled currency payments, secured funds in register and prepared deposits at end of day.

Passenger Services Agent

Acousta Europe

Heathrow, Hillingdon

05.2019 - 01.2020

Oversaw ticketing, gate and ramp services.
Managed team member schedules and work assignments.
Hired, trained and motivated employees to provide exceptional passenger care and support.
Responded calmly to help distressed, confused or lost passengers.
Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
Demonstrated multilingual skills to communicate with passengers Mandarin and Cantonese if they do not speak English language.

Summary

Overview

Work History

Customer Service Representative

Event Safety Steward

Steward

Customer Service Coordinator

Front Counter Cashier

Passenger Services Agent

Education

Bachelor of Arts - Psychology

NVQ Level 2 - Certificate in Spectator Safety

NVQ Level 2 - ESOL Skills For Life

NVQ Level 3 - Award in Emergency First Aid at Work (RQF)

Skills

Languages

Timeline

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