YATISH ANVEKAR

- Oversee operations including managing staff and optimizing customer flow, demonstrating strong communication and people skills
- Successfully manage inventory operations to ensure efficient workflow, showcasing organizational abilities
- Coordinate cross-functional teams to facilitate collaboration and communication, building transferable skills for IT support environments

- Designed and implemented PLC and HMI programs, improving manufacturing efficiency by 15%
- Reduced system downtime by 30% through enhanced safety and quality standards compliance
- Managed technical installations to ensure timely completion within project budgets
- Provided technical training to client teams to enhance self-sufficiency and minimize reliance on external support

- Resolved an average of 25+ daily technical support tickets related to Windows OS issues, Outlook configuration, and software troubleshooting
- Maintained 95% customer satisfaction rating while managing multiple simultaneous support cases in a fast-paced environment
- Collaborated with tier 2 specialists on complex system issues, developing expertise in account security and authentication troubleshooting
- Documented technical solutions in knowledge base to improve team efficiency and reduce resolution times
- Gained experience with remote desktop support tools and ticket management systems to efficiently resolve user issues

- Improved recruitment workflows by 20% by efficiently managing the Applicant Tracking System (ATS)
- Collaborated with US-based clients to streamline candidate placement process, resulting in a 15% reduction in placement time
- Conducted initial interviews with potential job candidates to assess their qualifications and suitability for open positions
- Evaluated candidates' qualifications, expertise, and alignment with position requirements