Yassmin Elamri

• Delivered technical support to trading floor teams, ensuring minimal downtime by resolving hardware, software, and network issues under tight time constraints.
• Applied data-driven decision-making skills gained through my apprenticeship, using tools like Excel, Power BI and Visio to create and analyse reports, manage data, and drive operational improvements.
• Managed and contributed to key projects, including:
• Laptop Inventory Tracking: Designed and maintained an Excel spreadsheet to track device ownership across departments, improving team efficiency
• Windows 11 Rollout: Collaborated with cross-functional teams on the planning and implementation of the migration project, ensuring a seamless transition for end users.
• New Starter Checklist: Developed and maintained a comprehensive onboarding checklist for new hires, streamlining the setup process and improving efficiency.
• Created process maps in Visio to document workflows and enhance team understanding of key procedures.
• Supported team members with troubleshooting Bloomberg terminals, market data systems, and trading platforms, leveraging knowledge from the Bloomberg Technical Training Certificate.
• Desk Floor Plan Project: Managed and created a detailed, interactive desk floor plan for the trade floor by communicating with all stakeholders. Developed an Excel sheet that included names, desk numbers, departments, and PC hostnames, allowing the support team to locate users quickly and improve response times. The interactive functionality was shared with all support teams, enhancing efficiency across departments.
• Utilised KPIs and other performance metrics to evaluate team performance and enhance service delivery.
• Developed strong client relationship management skills by engaging with traders and other stakeholders, resolving issues quickly and maintaining high levels of customer satisfaction.
• Improved team workflows by introducing shortcuts and automation within Excel and Power BI to enhance reporting processes.
• Balanced multitasking effectively by prioritising tasks, resolving tickets, and completing apprenticeship work alongside team projects
• Worked in diverse, cross-functional teams (Market Data, Business Apps and Desktop) , building relationships across departments and adapting to a fast-paced, high-pressure environment.

In my previous role, I was responsible for guiding customers through the process of selecting mobile phones that best suited their budget and lifestyle needs. I completed contracts, processed paperwork, and handled customer sign-ups, ensuring accuracy and attention to detail when collecting personal information and payment details.

I developed a strong knowledge of phone models, features, and offers to provide customers with accurate and relevant information, helping them make informed decisions. By learning the terms and conditions of products, including insurance offerings, I was able to confidently answer any questions and address customer concerns.

While sales was a new field for me, I quickly adapted and demonstrated my ability to learn and apply new concepts in a short time frame. This experience also strengthened my ability to assess the potential risks and rewards of various sales strategies, allowing me to make more informed decisions. As a team player, I collaborated with colleagues to meet store goals and ensure a positive customer experience. Additionally, I gained valuable insights into the importance of managing customer expectations and mitigating risks in a dynamic sales environment.

As a Sales Associate, I developed strong customer service and communication skills by actively listening to customer needs and offering tailored recommendations. I worked closely with my team to maintain efficiency in a fast-paced environment, improving time management and task prioritization. I also demonstrated leadership by guiding colleagues and ensuring smooth operations. Staying up-to-date on policies and procedures enhanced my ability to provide accurate information while fostering a deep understanding of clients’ needs, skills that will support me in managing complex tasks and collaborating with cross-functional teams.