Yassin Hubert

- Provide first-line technical support for hardware, software, and network issues.

- Configure and maintain Windows 11 devices, printers, and mobile equipment.
- Manage user accounts and permissions through Active Directory.
- Support staff both onsite and remotely using RDP and other tools.
- Document incidents and resolutions using internal ticketing systems.
- Assist with onboarding by preparing devices, accounts, and access rights.
- Ensure security compliance through updates, antivirus checks, and policy adherence.

- Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.

- Assist in the development of customised software solutions according to business needs, enhanced operational productivity.

- Manage office IT inventory for efficient resource allocation.

- Suggested improvements to existing IT infrastructure which were implemented successfully.

- Diagnose network issues for seamless connectivity.

- Provide timely and professional support across hardware and software issues for 350+ end users.

- Troubleshot operating systems, hardware and software problems to identify root causes.

• The IT Support Programme focused on preparing me for the IT Support through series of intense courses and practical application.
• Courses studied included: CompTIA IT Fundamentals, CompTIA A+, Network+, Cloud+, MCSA Microsoft Windows 10, Cisco CCNA and ITIL Foundation.
• 2023: CompTIA A+ 220-1101 & 1102 Certification

• Managing and training commis Chefs.
• Assisting in creating menu items, recipes and developing dishes.
• Managing stock and placing orders.
• Preparing, cooking and presenting high quality dishes.
• Effective communication in a fast paced pressured environment

• Mentored junior staff to deliver first-class quality, service and safety standards.
• Communicate with vendors and order supplies as needed.
• Maintain updated records of daily, weekly and monthly revenues and expenses.
• Nurture friendly relationship with customers to increase loyalty and business profit.
• Hiring and onboarding new employees as well as coordinate cafe staff schedules.

• Plated food according to restaurant artistic guidelines for attractive presentation.

• Monitored kitchen area and staff to ensure overall safety and use of proper food handling techniques.

• Helped staff adhere to tough restaurant requirements through effective discipline and motivation.

• Managing and training commis Chefs.
• Assisting in creating menu items, recipes and developing dishes.
• Managing stock and placing orders.
• Preparing, cooking and presenting high quality dishes.
• Effective communication in a fast-paced pressured environment.