Yasser Mohamed

• Established clear lines of communication between management and staff, fostering a harmonious working environment.
• Fostered strong relationships with clients through excellent customer service skills.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.

• Completed reports on daily activities; providing valuable insights into operational strengths and weaknesses.
• Improved service delivery by identifying gaps in current procedures.
• Kept detailed logs of incidents, aiding in future analysis and prevention measures.
• Streamlined workflow for increased productivity by implementing efficient strategies.

• Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
• Maintained a positive work environment through effective conflict resolution strategies among staff.
• Streamlined service operations by enhancing team collaboration and communication.
• Coordinated staff development training to improve overall service delivery.

• Maintained a positive work environment through effective conflict resolution strategies among staff.
• Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Implemented a new feedback system for more efficient performance reviews.

• Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
• Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
• Delegated tasks effectively to maximize team potential and productivity.
• Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.

• Implemented a new feedback system for more efficient performance reviews.
• Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
• Fostered strong relationships with clients through excellent customer service skills.
• Coordinated staff development training to improve overall service delivery.

My duties involve Coordinating with various ground services (baggage, cargo, ramp, catering and passenger) and flight crews to ensure on-time flights departure and arrivals.

Ensuring passenger and aircraft handling practices conform to the safety and security.

Manage and control manpower on the shift in order to optimize utilization and to maintain staff's morale and discipline.

Responsible to resolve customer problems onboard and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.

Responsible for all turnaround activities including loading/off-loading under Qatar airways safety and security lines.

I was producing a timely, safe and efficient LIRF for each customer airlines departure procedures and policies and as per the stipulated guidelines.

Ensure adherence of all Qatar Aviation Services Standard Operating Procedures (SOP).

Monitor, direct and supervise the Loading Team Leader activities via the radio and update the required changes to ensure the safety of the aircraft at all times.

I was handling various airlines including Qatar Airways (license no.LXR004) as a load controller.

I was handling several airlines including Qatar airways and charter airlines.

I was able to manage and secure the flow through terminal and compliance to laid down standards and procedures.

I was monitoring and ensure that the passengers receive total quality service and follow safety policy and security standards of the airlines.