Yasser Elshafi
Tunbridge Wells,UK
Summary
Specialist in multi-unit operations management with a focus on strategic planning that drives sales growth and enhances performance. Proven track record of exceeding KPIs and improving customer satisfaction while ensuring franchise compliance. Expertise in P&L budgeting, team development, and supplier relations, emphasizing operational excellence. Committed to continuous improvement and adherence to health and safety standards.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Multi-Unit Manager
Costa Coffee
Upminster, London
2024.01
- Managed 3 stores / 24+ staff, driving rapid revenue growth.
- Reduced stock discrepancies by 30% through new inventory system.
- Implemented local sales and marketing strategies, increasing customer base by XX%.
- Improved customer satisfaction scores through targeted staff training and coaching.
Operations Director & Partner
Wills’ Café Ltd and Boss’s Burger
Tunbridge Wells
2024.01 - 2025.09
- Directed full operations across café and burger brand, ensuring compliance and profitability.
- Increased sales by XX% through marketing campaigns and menu innovations.
- Managed full P&L, budgeting, and forecasting, achieving cost efficiency and revenue growth.
- Built and led a high-performance team culture, improving retention and service standards.
Home Delivery & Call Center Operations Manager
First Food Services LLC (Burger King, Texas Chicken, Buffalo Wild Wings)
2018.01 - 2023.01
- Directed delivery and call center ops for 3 global brands, handling XX orders/day.
- Expanded delivery zones, increasing sales by 15% YoY.
- Centralized operational hubs, improving service speed by 20%.
- Negotiated third-party aggregator contracts, reducing costs by XX%.
- Developed retention campaigns, reactivating 10K+ lapsed users.
Area Manager
First Food Services LLC (Burger King, Texas Chicken, Buffalo Wild Wings)
2011.01 - 2018.01
- Managed XX outlets, consistently exceeding profit targets by XX%.
- Implemented cost control strategies, improving net margins by XX%.
- Hired and trained 50+ managers and staff, strengthening operational capability.
- Led customer service enhancements, increasing repeat business by XX%.
Restaurant General Manager
Burger King
2008.01 - 2011.01
- Oversaw daily operations, P&L, inventory, and labor across multiple units.
- Recruited and trained staff, achieving high employee performance ratings.
- Coordinated corporate and local campaigns, increasing footfall and sales.
Supervisor / Shift Supervisor
Hard Rock Café & TGI Fridays
1998.01 - 2006.01
- Supervised FOH and BOH operations, ensuring service efficiency and customer satisfaction.
- Managed inventory, staff scheduling, and cash/banking procedures.
- Delivered team training and development programs.
Education
Bachelor of Law -
Ain Shams University
Cairo 1996.09 - 2000.07
Hospitality Management
Cairo Tourism & Hotel Management
Skills
- Multi-unit operations management
- P&L and budgeting
- Sales growth and optimization
- KPI delivery and metrics
- Customer experience and retention
- Franchise compliance standards
- Training and team leadership
- Health and safety regulations
- Supplier management and engagement
- Strategic planning and execution
Websites
Languages
English – Fluent
Arabic – Fluent
Awards
Achiever of the Year – Olayan Food Division (2023), Best Area Manager of the Year – FFS Burger King (2017), Best Assistant Manager of the Year – FFS Burger King (2007)
Additional information
- Right to Work: UK BRP holder (5 years)
- UK Valid Driving License
Timeline
Multi-Unit Manager
Costa Coffee
2024.01
Operations Director & Partner
Wills’ Café Ltd and Boss’s Burger
2024.01 - 2025.09
Home Delivery & Call Center Operations Manager
First Food Services LLC (Burger King, Texas Chicken, Buffalo Wild Wings)
2018.01 - 2023.01
Area Manager
First Food Services LLC (Burger King, Texas Chicken, Buffalo Wild Wings)
2011.01 - 2018.01
Restaurant General Manager
Burger King
2008.01 - 2011.01
Supervisor / Shift Supervisor
Hard Rock Café & TGI Fridays
1998.01 - 2006.01
Bachelor of Law -
Ain Shams University
1996.09 - 2000.07
Hospitality Management
Cairo Tourism & Hotel Management