Yassamin Ghassemi
London
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Strategic Account Manager
Resy, American Express
London
2021.11 - 2024.09
- Owned relationships with 60+ clients, achieving 94% retention and 92% renewal of tier 1 strategic clients
- Led influencer management and talent sourcing for flagship campaigns including The Drop and Massimo Bottura’s book launch
- Secured £40K+ in PR/marketing investment for partners and led end-to-end execution of Barrafina Invita and other event series
- Delivered media strategies, managed sell-ins, and oversaw coverage for high-impact campaigns across earned media channels
- Pitched creative partnerships, including collaborations between strategic clients and films such as 'The Menu.'
- Produced post-campaign reports including ROI, engagement metrics, booking sources and coverage summaries
- Contributed to Resy's editorials and led social content and event page creation, co-managing the Resy London Instagram
- Acted as team lead, mentoring junior staff, running training sessions, and hosting market update presentations
- Handled platform bugs affecting 90% of clients, delivering empathetic, transparent client communication and workarounds
- Championed cultural trend integration by advocating Thomas Straker's inclusion in The Drop to leverage viral momentum
- Delivered QBRs and success plans aligned to client goals, underpinned by data from Looker and platform metrics
Customer Success Manager
Cognism
London
2019.10 - 2021.11
- Managed 55+ enterprise accounts worth £800K+ ARR, driving renewals and client activation strategies
- Led quarterly business reviews, optimizing product adoption and refining customer engagement workflows
- Collaborated with Product, Sales, and Marketing teams to improve platform features and user experience
- Identified and executed upsell opportunities, increasing client investment in premium service packages
- Served as Product Champion for LinkedIn Chrome Extension, providing client feedback to guide feature improvements
Account Executive
Pearlfinders
London
2018.10 - 2019.10
- Closed sponsorship and partnership deals with brands like Juventus F.C., Save the Children, and National Theatre
- Negotiated high-value contracts across sports, charity, and entertainment industries
- Assisted in marketing campaign strategy, enhancing lead generation through data-driven insights
PR, Brand, and Profile Management Intern
Luxley Communications
London
2018.02 - 2018.04
PR and Branding Assistant
Sophie Antonia Scott
London
2017.08 - 2018.01
Digital Advertising and Marketing Intern
News UK
London
2016.08 - 2016.09
Education
BSc - Experimental Psychology
University of Bristol
2014.09 - 2017.06
International baccalaureate diploma (IB) - undefined
Dartford Grammar School
2012.09 - 2014.07
GCSE’s - A’s (7), B’s (4)
St Catherine’s Catholic Secondary School
2007.09 - 2012.07
Skills
- Salesforce
- Word
- PowerPoint
- Excel
- Looker
- Jira
- Confluence
- Outreach
Timeline
Strategic Account Manager
Resy, American Express
2021.11 - 2024.09
Customer Success Manager
Cognism
2019.10 - 2021.11
Account Executive
Pearlfinders
2018.10 - 2019.10
PR, Brand, and Profile Management Intern
Luxley Communications
2018.02 - 2018.04
PR and Branding Assistant
Sophie Antonia Scott
2017.08 - 2018.01
Digital Advertising and Marketing Intern
News UK
2016.08 - 2016.09
BSc - Experimental Psychology
University of Bristol
2014.09 - 2017.06
International baccalaureate diploma (IB) - undefined
Dartford Grammar School
2012.09 - 2014.07
GCSE’s - A’s (7), B’s (4)
St Catherine’s Catholic Secondary School
2007.09 - 2012.07