Yassamin Ghassemi
London
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Strategic Account Manager
Resy, American Express
London
11.2021 - 09.2024
- Owned relationships with 60+ clients, achieving 94% retention and 92% renewal of tier 1 strategic clients
- Led influencer management and talent sourcing for flagship campaigns including The Drop and Massimo Bottura’s book launch
- Secured £40K+ in PR/marketing investment for partners and led end-to-end execution of Barrafina Invita and other event series
- Delivered media strategies, managed sell-ins, and oversaw coverage for high-impact campaigns across earned media channels
- Pitched creative partnerships, including collaborations between strategic clients and films such as 'The Menu.'
- Produced post-campaign reports including ROI, engagement metrics, booking sources and coverage summaries
- Contributed to Resy's editorials and led social content and event page creation, co-managing the Resy London Instagram
- Acted as team lead, mentoring junior staff, running training sessions, and hosting market update presentations
- Handled platform bugs affecting 90% of clients, delivering empathetic, transparent client communication and workarounds
- Championed cultural trend integration by advocating Thomas Straker's inclusion in The Drop to leverage viral momentum
- Delivered QBRs and success plans aligned to client goals, underpinned by data from Looker and platform metrics
Customer Success Manager
Cognism
London
10.2019 - 11.2021
- Managed 55+ enterprise accounts worth £800K+ ARR, driving renewals and client activation strategies
- Led quarterly business reviews, optimizing product adoption and refining customer engagement workflows
- Collaborated with Product, Sales, and Marketing teams to improve platform features and user experience
- Identified and executed upsell opportunities, increasing client investment in premium service packages
- Served as Product Champion for LinkedIn Chrome Extension, providing client feedback to guide feature improvements
Account Executive
Pearlfinders
London
10.2018 - 10.2019
- Closed sponsorship and partnership deals with brands like Juventus F.C., Save the Children, and National Theatre
- Negotiated high-value contracts across sports, charity, and entertainment industries
- Assisted in marketing campaign strategy, enhancing lead generation through data-driven insights
PR, Brand, and Profile Management Intern
Luxley Communications
London
02.2018 - 04.2018
PR and Branding Assistant
Sophie Antonia Scott
London
08.2017 - 01.2018
Digital Advertising and Marketing Intern
News UK
London
08.2016 - 09.2016
Education
BSc - Experimental Psychology
University of Bristol
09.2014 - 06.2017
International baccalaureate diploma (IB) - undefined
Dartford Grammar School
09.2012 - 07.2014
GCSE’s - A’s (7), B’s (4)
St Catherine’s Catholic Secondary School
09.2007 - 07.2012
Skills
- Salesforce
- Word
- PowerPoint
- Excel
- Looker
- Jira
- Confluence
- Outreach
Timeline
Strategic Account Manager
Resy, American Express
11.2021 - 09.2024
Customer Success Manager
Cognism
10.2019 - 11.2021
Account Executive
Pearlfinders
10.2018 - 10.2019
PR, Brand, and Profile Management Intern
Luxley Communications
02.2018 - 04.2018
PR and Branding Assistant
Sophie Antonia Scott
08.2017 - 01.2018
Digital Advertising and Marketing Intern
News UK
08.2016 - 09.2016
BSc - Experimental Psychology
University of Bristol
09.2014 - 06.2017
International baccalaureate diploma (IB) - undefined
Dartford Grammar School
09.2012 - 07.2014
GCSE’s - A’s (7), B’s (4)
St Catherine’s Catholic Secondary School
09.2007 - 07.2012
Similar Profiles
Susheel Chandra ShuklaSusheel Chandra Shukla
Development Manager / Development Supervisor at American Express, Hosted Wires(Client), RTPDevelopment Manager / Development Supervisor at American Express, Hosted Wires(Client), RTP
Nemecio ContrerasNemecio Contreras
(Fraud Prevention) at American Express(Fraud Prevention) at American Express
Jorge Vance-GonzalezJorge Vance-Gonzalez
Travel Care Agent at American ExpressTravel Care Agent at American Express
Meaghan Jansen, MSc.Meaghan Jansen, MSc.
Professor at Fanshawe CollegeProfessor at Fanshawe College
Rebecca BauerRebecca Bauer
Respite Care Provider at The Salvation ArmyRespite Care Provider at The Salvation Army