Yasodha Subramanian

UK Leading renewable energy supplier and part of €93.7b annual turnover multinational E-On Group

Responsible for providing Credit Ops teams and leadership with data and insights for effective performance. I have played significant role in supporting SME strategy leadership team with data analytics that have enhanced SME debt related decision making.

• Developed and maintained Tableau dashboards to track weekly performance of SME Credit Portfolio, enabling leadership to make data-driven decisions and take timely corrective actions.
• Led root cause analysis project in collaboration with Sales and TPI teams focused on Change of Supplier (COS) objection customers. Identified high-risk returners with outstanding unpaid debt totalling £9.2 million, helping business avoid further exposure by flagging these accounts.
• Collaborated with Payment Adequacy Team to analyse Fixed Direct Debit (FDD) adequacy movements. Insights from movement ratio reports contributed to decline in 180+ day debt balances, helping reduce long-term arrears.
• Partnered with SME Credit Operations leadership to define and track agent activity metrics. Identified inefficiencies such as excessive idle and wrap time, which led to productivity improvements and enhanced operational KPIs.
• Created structured workstreams and supported ad-hoc recovery initiatives for OSP teams, contributing to £2 million debt reduction within 6-week period.
• Delivered key metric reporting and generated insights across various workstreams, resulting in total debt reduction of £16.9 million over 6.5 months through strategic identification of improvement areas and performance tracking.

• Handled complex business customer enquiries with focus on debt resolution, offers, and benefits.
• Maintained excellent customer satisfaction scores through timely issue resolution and proactive communication.
• Regularly exceeded service targets by managing high volumes of calls and case resolutions.
• Recognized for consistently delivering high-quality service and maintaining strong rapport with customers.