Yasmin Sheridan
Higher Walton , Preston
Summary
Meticulous and organised professional with a strong focus on customer satisfaction and team collaboration. Demonstrates expertise in diary management, staff supervision, and inventory management, ensuring efficient operations. Known for maintaining a calm demeanour under pressure and delivering smart presentations. Committed to leveraging skills in a dynamic environment to drive organisational success.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Showroom host / Receptionist
Porsche
Preston , Lancashire
11.2023 - Current
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of company.
- Took and communicated messages to minimise interruptions to staff workflows.
- Embodied company values through friendly and reliable customer service.
- Answered 40+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Admitted guests into buildings to control site access.
- Acted as first point of contact for wide range of personnel.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed calendars, strategically scheduling appointments to maximise availability.
Supervisor
Starbucks Coffee
Preston, Lancashire
05.2023 - 11.2023
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Dealt with over 20 customer complaints and rectified product and service issues.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Maintained documents and records to comply with internal policies and external regulations.
- Kept records of damaged and out-of-date products for safe disposal.
- Promoted programmes and merchandise sales to grow and maximise income.
- Offered instruction, coaching and motivation for enhanced team morale.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
Sales Assistant
Footasylum
Preston, Lancashire
11.2020 - 04.2023
- Assisted over 30 customers per day with product selection and sales, recommending items to increase transaction value.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Styled mannequins to consistently high standards and in line with project brief.
- Participated in staff meetings to develop strategies in selling.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Exceeded weekly targets through dedicated service and selling.
- Maintained optimal store image through regular cleaning, organising and merchandising.
- Collaborated with sales managers to meet target quotas.
- Resolved customer objections and disputes with patience and professionalism to promote repeat business.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Receptionist / Work experience
Total Physio Chorley
Heapey, Lancashire
09.2022 - 11.2022
- Recorded and maintained office expenses to track spending.
- Used clinic software system to generate invoices and process client payments.
- Utilised Google Analytics to identify user patterns and adjusted strategy to maximise visitation.
- Expanded company web presence through social media.
- Delivered front of house duties with warm and professional manner.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Embodied company values through friendly and reliable customer service.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Kept reception area clean and neat to give visitors positive impression of company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Youth Support Worker / Work experience
Eldon Primary School
Preston, Lancashire
05.2022 - 11.2022
- Safeguarded young people in line with national guidelines.
- Organised inclusive sporting activities, encouraging teamwork and collaboration.
- Helped over 20 young children per day to develop critical life skills through educational play.
- Role modelled positive behaviour and interpersonal skills.
- Maintained awareness of child protection issues and established procedures.
- Worked with youth program team members to address challenges and promote resolution.
- Encouraged participation and engagement in planned activities.
- Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
- Cultivated inclusive environments with zero-tolerance on bullying to promote interaction.
- Instilled sense of commitment, drive and responsibility in young people.
Education
NVQ Level 3 - Beauty therapy
Beauty Guild Training International
Lancashire 04.2024
A-Levels - Sociology
Cardinal Newman College
Preston, Lancashire 09.2021 - 06/2023
Diploma of Higher Education - Health & Social Care
Cardinal Newman College
Preston, Lancashire 09.2021 - 05/2023
SVQ Level 2 - Functional Mathematics
Cardinal Newman College
Preston, Lancashire 09.2021 - 01/2022
GCSEs - Multiple Subjects
Walton Le Dale High School
Preston 09.2016 - 05/2021
Skills
- Client relationship building
- Business acumen
- Microsoft Office Suite
- Data analysis
- Child protection awareness
- Employee training
Languages
English
Native
Spanish
Beginner
Certification
Profesional Nail technician
Timeline
Showroom host / Receptionist
Porsche
11.2023 - Current
Supervisor
Starbucks Coffee
05.2023 - 11.2023
Receptionist / Work experience
Total Physio Chorley
09.2022 - 11.2022
Youth Support Worker / Work experience
Eldon Primary School
05.2022 - 11.2022
A-Levels - Sociology
Cardinal Newman College
09.2021 - 06/2023
Diploma of Higher Education - Health & Social Care
Cardinal Newman College
09.2021 - 05/2023
SVQ Level 2 - Functional Mathematics
Cardinal Newman College
09.2021 - 01/2022
Sales Assistant
Footasylum
11.2020 - 04.2023
GCSEs - Multiple Subjects
Walton Le Dale High School
09.2016 - 05/2021
NVQ Level 3 - Beauty therapy
Beauty Guild Training International
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