Yasmin Green

• Delivered friendly, high-quality customer service in a fast-paced environment
• Handled customer queries and resolved issues efficiently during busy periods
• Maintained high standards of cleanliness, organisation, and food safety
• Worked collaboratively with team members to meet service demands
• Demonstrated strong time management while balancing multiple tasks

• Handled high volumes of inbound and outbound calls, providing clear and professional support to customers
• Managed sensitive personal and financial information in line with strict data protection procedures
• Guided customers through applications, checking accuracy and ensuring all required information was captured
• Resolved customer queries and complaints, often involving complex or sensitive situations
• Booked appointments, updated records, and maintained accurate case notes
• Worked across multiple campaigns (NHS, Student Loans Company, banking), demonstrating flexibility and adaptability
• Delivered excellent service under pressure while meeting performance targets

Key Achievement: Consistently recognised for strong communication skills and ability to handle difficult conversations with empathy and professionalism

• Managed staff and delegated tasks to ensure smooth daily operations
• Handled customer complaints and resolved issues effectively
• Processed orders, payments, and end-of-day financial reconciliation
• Maintained compliance with company standards and inspections
• Trained new staff and supported team development
• Coached employees on best practices and procedures, elevating overall skill level within the team..