Yasmine Williams
Bournemouth,Dorset
Summary
Offering excellent communication skills and a cheerful, approachable demeanour. Knowledgeable with customer service standards and capable of handling administrative responsibilities. Ready to apply and improve organisational skills, problem-solving ability, and teamwork in the [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel receptionist
Oceana Hotels
Bournemouth, Dorset
09.2024 - Current
- Improved customer satisfaction by offering prompt help during their stay.
- Customer inquiries were immediately addressed, resulting in a pleasant visit.
- Provided hotel information to improve the guest experience.
Increased efficiency by promptly resolving complaints or difficulties.
Chef
TGI Fridays
Bournemouth, Dorset
07.2021 - 08.2024
- Streamlined opening and closing procedures to increase efficiency.
- Enhanced team productivity through proper work delegation.
- Reduced food waste to boost profits.
- Trained new chefs to improve their professional skills.
- Assured excellent safety standards during food preparation and serving.
Education
GCSEs - 11 GCSEs all grades 9-7 including Maths and English
Bournemouth School for Girls
Bournemouth, England 09.2016 - 06.2021
A-Levels - 3 A-Levels in Biology, Economics and Spanish
Twynham School
Bournemouth, England 09.2021 - 06.2023
Certificate of Higher Education - Business Management
University of Winchester
Winchester 09.2023 - 05.2024
Bachelor of Business Administration - Business Management
Bournemouth University
Poole 09.2024 -
Skills
- Time Management and Multitasking: Gained ability to prioritize tasks effectively as a chef and receptionist, such as coordinating food prep under strict deadlines or managing multiple check-ins during busy periods
- Adaptability and Problem-Solving: Demonstrated flexibility in adapting to changing circumstances, such as managing unexpected guest requests or adjusting kitchen workflows during peak hours
- Effective Communication: Developed strong verbal and written communication skills by liaising with customers, kitchen staff, and management Proven ability to provide clear, concise information to guests and to work collaboratively with team members in fast-paced environments
Affiliations
- Piano
- Latin Dance
Languages
Spanish
Upper intermediate
Accomplishments
- I am passionate about exploring different cultures and have visited 27 countries around the world.
- Bronze Duke of Edinburgh Award
Certification
Microsoft Office Specialist Award
References
References available upon request.
Timeline
Hotel receptionist
Oceana Hotels
09.2024 - Current
Bachelor of Business Administration - Business Management
Bournemouth University
09.2024 -
Certificate of Higher Education - Business Management
University of Winchester
09.2023 - 05.2024
A-Levels - 3 A-Levels in Biology, Economics and Spanish
Twynham School
09.2021 - 06.2023
Chef
TGI Fridays
07.2021 - 08.2024
GCSEs - 11 GCSEs all grades 9-7 including Maths and English
Bournemouth School for Girls
09.2016 - 06.2021
Microsoft Office Specialist Award
Similar Profiles
Wade VillanuevaWade Villanueva
Maintenance Supervisor at NAS OceanaMaintenance Supervisor at NAS Oceana
Isaac RomanIsaac Roman
Floor Manager at Oceana Key BiscayneFloor Manager at Oceana Key Biscayne
Jennifer SmithJennifer Smith
Corrections Deputy at Oceana County Sheriff’s OfficeCorrections Deputy at Oceana County Sheriff’s Office