Yasmine Williams
Bournemouth,Dorset
Summary
Offering excellent communication skills and a cheerful, approachable demeanour. Knowledgeable with customer service standards and capable of handling administrative responsibilities. Ready to apply and improve organisational skills, problem-solving ability, and teamwork in the [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Hotel receptionist
Oceana Hotels
Bournemouth, Dorset
2024.09 - Current
- Improved customer satisfaction by offering prompt help during their stay.
- Customer inquiries were immediately addressed, resulting in a pleasant visit.
- Provided hotel information to improve the guest experience.
Increased efficiency by promptly resolving complaints or difficulties.
Chef
TGI Fridays
Bournemouth, Dorset
2021.07 - 2024.08
- Streamlined opening and closing procedures to increase efficiency.
- Enhanced team productivity through proper work delegation.
- Reduced food waste to boost profits.
- Trained new chefs to improve their professional skills.
- Assured excellent safety standards during food preparation and serving.
Education
GCSEs - 11 GCSEs all grades 9-7 including Maths and English
Bournemouth School for Girls
Bournemouth, England 2016.09 - 2021.06
A-Levels - 3 A-Levels in Biology, Economics and Spanish
Twynham School
Bournemouth, England 2021.09 - 2023.06
Certificate of Higher Education - Business Management
University of Winchester
Winchester 2023.09 - 2024.05
Bachelor of Business Administration - Business Management
Bournemouth University
Poole 2024.09 -
Skills
- Time Management and Multitasking: Gained ability to prioritize tasks effectively as a chef and receptionist, such as coordinating food prep under strict deadlines or managing multiple check-ins during busy periods
- Adaptability and Problem-Solving: Demonstrated flexibility in adapting to changing circumstances, such as managing unexpected guest requests or adjusting kitchen workflows during peak hours
- Effective Communication: Developed strong verbal and written communication skills by liaising with customers, kitchen staff, and management Proven ability to provide clear, concise information to guests and to work collaboratively with team members in fast-paced environments
Affiliations
- Piano
- Latin Dance
Languages
Spanish
Upper intermediate
Accomplishments
- I am passionate about exploring different cultures and have visited 27 countries around the world.
- Bronze Duke of Edinburgh Award
Certification
Microsoft Office Specialist Award
References
References available upon request.
Timeline
Hotel receptionist
Oceana Hotels
2024.09 - Current
Bachelor of Business Administration - Business Management
Bournemouth University
2024.09 -
Certificate of Higher Education - Business Management
University of Winchester
2023.09 - 2024.05
A-Levels - 3 A-Levels in Biology, Economics and Spanish
Twynham School
2021.09 - 2023.06
Chef
TGI Fridays
2021.07 - 2024.08
GCSEs - 11 GCSEs all grades 9-7 including Maths and English
Bournemouth School for Girls
2016.09 - 2021.06