Yasmine Mann

As an Administrative Assistant working in the Ministry of Justice, I handled a high volume of inbound and outbound calls, efficiently addressing inquiries and directing them to the appropriate departments. I was also responsible for drafting and sending court orders and emails to solicitors, judges and clients, ensuring timely delivery of court orders and other important documents. Completing tasks such as document management, generating orders, and data entry, all while maintaining confidentiality and adhering policies and procedures.

Key Skills learned:

• Professionally handling calls and emails, with solicitors, clients, and internal departments, while handling sensitive and confidential information with a high level of discretion, adhering to privacy and data protection policies, demonstrating confidentiality and compliance.
• Enhancing my time management and organizational skills by prioritising tasks effectively to meet deadlines and support court processes. Attention to detail was essential in processing and delivering court orders accurately, minimising errors. Providing clear and professional assistance to clients and legal representatives.

Providing exceptional service to guests, ensuring a welcoming atmosphere and delivering high-quality food and beverage experiences. My role involved mixing drinks, serving food, and creating memorable interactions that enhance guest satisfaction; as well as monitoring guest behaviour to maintain a safe environment in accordance with hotel policies.

Key skilled learned:

• Excellent customer service and problem solving abilities while working in fast paced environments such as weddings, conferences and parties.
• Managing multiple tasks simultaneously while maintaining a high level of service.
• The ability to be culturally aware gives an insights into diverse cultures and customs, which can enhance interactions with international guests.
• Responsible for opening and closing procedures, as well as handling cash and managing various payment systems, gaining insight to technology used in the hospitality industry.

As Front of House Supervisor in Birmingham’s biggest night club, I led a dynamic team of 25 to consistently deliver exceptional service. My role involved overseeing daily operations, ensuring a vibrant, welcoming atmosphere, and maintaining a high service of standard. Successfully managing high-volume events to ensure seamless operations from planning to execution.

Key skills gained:

• Developed strong leadership skills by managing and motivating a diverse team in a fast pace environment.
• Strengthened verbal and non-verbal communication skills while interacting with guests and staff which lead me to gain expertise in handling disputes and addressing guest concerns effectively.
• Demonstrating great communication skills by coordinating with various teams (security, bartenders, management) and conveying information clearly while addressing unexpected issues, such as staffing shortages or customer complaints.
• Balancing multiple responsibilities such as managing financial transactions as well as daily cash flow operations, ensuring to implemented procedures for efficient cash handling and minimal discrepancies.

• Delivered excellent customer service by answering queries and providing product information.
• Identified customer needs by managing market research activities, including customer surveys and focus groups
• Boosted sales through suggestive selling techniques.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.