Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine Kamara

Senior client success manager | Aspiring Legal Professional
Leeds,England

Summary

Highly motivated LLB graduate with over 5 years of experience in client success management across finance, tech, and government procurement sectors skilled in project management, compliance and stakeholder engagement with a strong commercial acumen. Proven ability to manage 40+ accounts while overseeing ongoing projects that drive revenue growth. Eager to leverage legal expertise and business experience in a legal-focused role.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education

Work History

Senior client success manager

Unite procurement
Cardiff, united kingdom
02.2024 - Current
  • Currently manage key public sector accounts, including the Home Office, DVLA, and DHSC, conducting Quarterly Business Reviews QBRs to assess strategic performance key milestones, and compliance.
  • Ensure procurement compliance by providing regular KPI based reporting, keeping stakeholders informed on adherence to contractual and regulatory standards.
  • Lead contract management efforts of my accounts ensuring on time renewal of contracts to ensure alignment with client needs and compliance with procurement policies.
  • Monitor and update the team on procurement legislation changes, ensuring compliance and risk reporting.
  • Drive platform adoption by planning and executing live training sessions for 30+ end users, addressing questions live during sessions.
  • Promote social value and exceed commercial spend targets set by the Crown Commercial Service (CCS), optimizing procurement through the RM6202 tail spend solution.
  • Collaborate with the technical team to manage the successful rollout for DEFRA, onboarding 5,000+ new end users, as well as leading regular meetings and addressing any concerns.

Customer Success Manager (contract)

Salesflow
City of London
01.2023 - 02.2024
  • Completed over 80 client onboarding sessions for individual end-users, sales teams, and white-label clients.
  • Managed a portfolio of 39 clients, providing tailored monthly reports.
  • Designed and implemented a comprehensive customer onboarding guide.
  • Led live Q&A sessions to enhance platform utilization and address client queries.
  • Delivered technical support and efficiently resolved customer issues.
  • Collaborated with marketing and product teams to relay client feedback.
  • Proposed product features that were successfully implemented.
  • Maintained a consistently high contract renewal rate of over 90%, reducing overall churn.

Technical Account Manager (contract)

Symphony Talent
06.2022 - 01.2023
  • Applied company troubleshooting methods to assess technical issues and deliver effective solutions.
  • Managed bulk uploads and customized the user interface, addressing customer requests such as font size and color scheme adjustments.
  • Used Jira to track ticket progress and keep clients informed of issue resolution.
  • Managed a book of business, ensuring strong client relationships and achieving a 90%+ contract renewal rate.
  • Led client onboarding sessions and conducted Quarterly Business Reviews (QBRs).
  • Advocated for clients by conveying their feedback and concerns to the relevant teams for action and improvement.


Client Success Manager

Fidelity Investments
Kingswood
03.2021 - 05.2022
  • Provided technical support to financial advisors, resolving issues related to the platform and portfolio management tools.
  • Built strong client relationships by understanding their business needs and offering tailored solutions.
  • looked for upsell opportunities through cultivating trusted relationships, which lead to advisors transferring investments to the platform.
  • Managed a £1-2 million portfolio, ensuring client satisfaction and portfolio performance.
  • Educated clients on online financial tools to enhance convenience and accessibility.
  • Resolved technical issues, followed up to ensure optimal customer satisfaction, and led quarterly performance reviews with clients.

Account Manager

Safestore
Chiswick, Richmond
12.2019 - 02.2021
  • Managed a diverse portfolio of over 60 clients, achieving an 87% client retention rate.
  • Utilized CRM software to track sales progress and effectively communicate project requirements.
  • Proposed the use of Monday.com to streamline processes within the account management team, which was successfully adopted.
  • Built strong customer trust and loyalty by consistently going above and beyond, collaborating across departments to meet client needs.


Ebay seller specalist

Ebay
Richmond, Richmond upon Thames
01.2018 - 11.2019
  • Trained 100+ sellers on platform features enabling them to optimize their storefronts and increase sales.
  • Drove measurable sales growth by helping sellers maximize free platform features, leading to higher engagement and conversions.
  • Enhanced seller visibility by providing SEO optimization guidance, improving product discoverability and search rankings.
  • Boosted platform adoption by actively engaging with sellers, gathering insights to provide feedback to marketing promoting product improvements.
  • Streamlined seller experience by assisting in the creation of structured project plans, ensuring deadlines were met efficiently.

Education

Master of Laws - LPC (legal practice course LLM)

University of Law
United kingdom
09/2025 - Current

Bachelor's of Law - Law

The open university
United Kingdom
01/2022 - 06/2024

Certificate of Higher Education - Business management

The big creative acadamy
Walthamstow, London
09/2018 - 07/2019

GCSEs -

shirley High school
United Kindom
09/2012 - 07/2017

Skills

- Over five years experience in client success and account management

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Timeline

Senior client success manager

Unite procurement
02.2024 - Current

Customer Success Manager (contract)

Salesflow
01.2023 - 02.2024

Technical Account Manager (contract)

Symphony Talent
06.2022 - 01.2023

Client Success Manager

Fidelity Investments
03.2021 - 05.2022

Account Manager

Safestore
12.2019 - 02.2021

Ebay seller specalist

Ebay
01.2018 - 11.2019

Master of Laws - LPC (legal practice course LLM)

University of Law
09/2025 - Current

Bachelor's of Law - Law

The open university
01/2022 - 06/2024

Certificate of Higher Education - Business management

The big creative acadamy
09/2018 - 07/2019

GCSEs -

shirley High school
09/2012 - 07/2017

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Yasmine KamaraSenior client success manager | Aspiring Legal Professional