Yasmine Fadil
Hove
Summary
Dedicated professional with strong interpersonal and organizational skills developed through extensive experience in health and social care settings. Proven ability to excel in both independent and team-oriented roles under pressure, effectively serving a diverse range of clients. Committed to making a positive impact on individuals' lives through compassionate support and service delivery.
Overview
17
17
years of professional experience
Work History
Patient Flow Coordinator
WellBN
Hove
08.2021 - Current
- Safely and efficiently triaging patient requests.
- Collaborating with clinical lead to ensure timely and appropriate patient treatment.
- Providing advice and resources to patients regarding risk assessment, appointment booking, and referrals to suitable services.
- Managing mental health requests in partnership with the mental health team to enhance patient support and manage risk.
- Coordinating neurodiversity referrals.
Support Coordinator
Safehaven Sussex
Brighton
10.2020 - 02.2021
- Managed caseload of 25 service users in shared accommodation settings for adults with low to medium support needs, including higher support house.
- Conducted individual key-work sessions in homes of service users and coordinated house meetings.
- Completed and updated support plans and risk assessments; explored move-on options; liaised with other services such as mental health and drug and alcohol; raised safeguarding concerns and managed incidents.
Project Worker
Turning Tides
Worthing
04.2018 - 10.2020
- Assisted individuals in a short-term assessment hostel for homeless adults with complex needs.
- Conducted regular key-work meetings to support goal setting and review.
- Explored move-on options and linked clients with relevant services including mental health and addiction support.
- Created and updated risk assessments and management plans.
- Raised safeguarding concerns and managed incident responses.
- Performed general reception duties and provided guidance to service users.
- Supervised a social work student on placement as a mentor.
Mental Health Care Assistant
Parkview Care Home
Hove
08.2012 - 04.2018
- Supported service users in a small residential setting with various mental health needs including schizophrenia, anxiety, depression, and personality disorders.
- Provided practical and emotional assistance to enhance service users' daily living skills.
- Monitored changes in service users' moods and behaviours to ensure well-being.
Care Assistant
Hanover Care
Hove
02.2017 - 07.2017
- Facilitated care in various settings, specialising in residential rehabilitation and learning difficulties to enhance client well-being.
Student Support Worker, Homegroup
Stoneham Women's Refuge
Southampton
09.2015 - 03.2016
- Supported victims of domestic abuse and children by providing emotional and practical assistance.
- Acted as key worker for multiple women conducting one-to-one sessions.
- Assisted families in locating and settling into permanent accommodation.
- Helped individuals find volunteering or employment opportunities.
- Guided clients through the benefits application process.
- Participated in the referral process by gathering information via telephone and communicating with the team regarding service appropriateness.
- Collaborated with various agencies including housing teams, landlords, social workers and solicitors.
- Attended MARAC meetings to discuss and assess risks for clients.
Student Social Worker, Children and Families Team
Southampton City Council
Southampton
01.2015 - 06.2015
- Supported families in statutory children's services with children in need and child protection challenges.
- Conducted regular family visits and maintained accurate records.
- Completed core assessments and risk assessments, including section 47 child protection inquiries.
- Collaborated with external agencies to ensure comprehensive support.
- Organised and occasionally chaired multi-agency meetings, including core group meetings and child protection conferences.
- Facilitated protective parenting sessions for parents accused of child abuse and safe work sessions for siblings affected by domestic abuse.
Support Worker
Care UK
Brighton
06.2012 - 09.2012
- Conducted home visits to service users, ensuring independent living arrangements were safe and secure upon departure.
Service Support Adviser
BUPA International
Brighton
03.2010 - 06.2012
- Assisted team in providing support to various business functions.
- Responded to queries from departments across the organisation.
- Managed customer correspondence and administrative tasks efficiently.
- Coordinated the production and dispatch of membership documents.
- Handled deliveries and performed various office duties.
Business Support Officer
Sanctuary Carr-Gomm
Brighton
07.2010 - 10.2010
- Assisted in responding to enquiries via phone and email.
- Supported processing of housing applications.
- Maintained client information system and performed various administrative tasks.
Administrative Assistant
BUPA International
Brighton
08.2009 - 01.2010
- Assisted with customer correspondence and data research on master database.
- Produced letters and emails to facilitate communication.
- Handled general administration tasks including filing and completing spreadsheets for reporting purposes.
Education
BA (Hons) - Social Work
Southampton Solent University
Southampton, UK01.2016
Level 3 Diploma - Health and Social Care
Connect2Care
Brighton, UKSkills
- Excellent communication skills
- Teamwork
- Organisational skills
- Workload management
- Supervision
- Coordination
Personal Information
Total Experience: 15
Custom Section
Healthcare
Timeline
Patient Flow Coordinator
WellBN
08.2021 - Current
Support Coordinator
Safehaven Sussex
10.2020 - 02.2021
Project Worker
Turning Tides
04.2018 - 10.2020
Care Assistant
Hanover Care
02.2017 - 07.2017
Student Support Worker, Homegroup
Stoneham Women's Refuge
09.2015 - 03.2016
Student Social Worker, Children and Families Team
Southampton City Council
01.2015 - 06.2015
Mental Health Care Assistant
Parkview Care Home
08.2012 - 04.2018
Support Worker
Care UK
06.2012 - 09.2012
Business Support Officer
Sanctuary Carr-Gomm
07.2010 - 10.2010
Service Support Adviser
BUPA International
03.2010 - 06.2012
Administrative Assistant
BUPA International
08.2009 - 01.2010
BA (Hons) - Social Work
Southampton Solent University
Level 3 Diploma - Health and Social Care
Connect2Care